Over a few years I have accumulated several (6, I think) WD My Passport drives. Maximum individual storage for these drives is 2TB, which soon will be insufficient for my needs. My ideal solution would be to somehow RAID these soon-to-be-redundant drives; no possibility, I believe. At 15:37 EDST today I purchased this 4TB module as a test unit. Price was right and test reviews favorable. At 16:00 installation began. The time now is 20:10. I was unable to have the installation software establish an account. “We were unable to establish your account but please try again soon”! they said. I have given up. Therefore the unit is useless! I don’t need a “Fancy” cloud solution. All I need is a network attached storage device for holding backups from my five laptops. I’m looking elsewhere for a solution.
No reply is needed. This is just a comment on complete and utter dissatisfaction with the product. It will be returned to the retailer, tomorrow.
Postum Scriptum: I telephoned WD support to be told the center is ciurrently closed, notwithstanding advertised claims of 24/7 support. Another: Why is it required to divulge personal information in order to establish an account with this “supplier”? I am a customer requiring urgent advice with a problem but you are unavailable and now have my personal information. No, I’m not willing to spend hours on-line, sifting through knowledge bases and user forums to perhaps find a solution to my problem. I’M THE CUSTOMER, YOU ARE THE SUPPLIER, WORK HARDER FOR MY BUSINESS!