Over a few years I have accumulated several (6, I think) WD My Passport drives. Maximum individual storage for these drives is 2TB, which soon will be insufficient for my needs. My ideal solution would be to somehow RAID these soon-to-be-redundant drives; no possibility, I believe. At 15:37 EDST today I purchased this 4TB module as a test unit. Price was right and test reviews favorable. At 16:00 installation began. The time now is 20:10. I was unable to have the installation software establish an account. âWe were unable to establish your account but please try again soonâ! they said. I have given up. Therefore the unit is useless! I donât need a âFancyâ cloud solution. All I need is a network attached storage device for holding backups from my five laptops. Iâm looking elsewhere for a solution.
No reply is needed. This is just a comment on complete and utter dissatisfaction with the product. It will be returned to the retailer, tomorrow.
Postum Scriptum: Â I telephoned WD support to be told the center is ciurrently closed, notwithstanding advertised claims of 24/7 support. Another: Why is it required to divulge personal information in order to establish an account with this âsupplierâ? I am a customer requiring urgent advice with a problem but you are unavailable and now have my personal information. No, Iâm not willing to spend hours on-line, sifting through knowledge bases and user forums to perhaps find a solution to my problem. Â IâM THE CUSTOMER, YOU ARE THE SUPPLIER, WORK HARDER FOR MY BUSINESS!
jander wrote:The time now is 20:10. I was unable to have the installation software establish an account. âWe were unable to establish your account but please try again soonâ! they said. I have given up. Therefore the unit is useless! > I donât need a âFancyâ cloud solution
Youâre giving contradictory information. If you donât need the cloud services, why are you trying to establish a cloud account?
well, maybe he mixed up some information, but - with all respect - heâs right - the customer service is very poor. I have opened three cases myself, without any answer from WD at all (well, except for the automatic reply).
So after a few days I sent a pm to Bill_S, who kindly raised it (big thanks!) to tech suppport - someone (Patrik) from WD got on to me on the same day, asked for log file from deviceâs diagnostics. I did provide it as soon as the test was complete, and sent it to him. Now, itâs almost two weeks since that and I didnât hear a beep from them.
I think it is a little bit disrespectful - we all paid for the device, which shouldâve been properly tested and working under any circumstances. We shouldnât be forced to spend hour online looking for a solution that should be provided by the manufacturerâŠ
I know we all are only little fishes compared to big corporations running on WDâs solution, but still - we are customers just like any othersâŠ
well, maybe he mixed up some information, but - with all respect - heâs right - the customer service is very poor.
My response had nothing to do with that subject⊠Iâve never dealt directly with WD support, so I canât comment on it at all.
I was just trying to work through the (paraphrased) âI canât register an account so the device is uselessâ subject. Thereâs so many ways around that which would allow it be useful.
âThereâs so many ways around that which would allow it be useful.â
Â
Then please elaborate.
I tried to return the unit to the reseller but was told: : Itâs an open box and used unit so no can do". Therefore Iâm stuck with a $250 âbrickâ?
The money is not important. I need a NAS unit which can back up and bare-metal restore my systems. I have been unable to bare-metal restore my systems directly from âMy Cloudâ. The âMy Cloudâ backs up fantastically fast. Backup copies from âMy Cloudâ to a local USB drive allow good, fast, bare-metal restores. I cannot bare-metal restore directly from âMy Cloudâ. Why not?
âThereâs so many ways around that which would allow it be useful.â
Then please elaborate.
No elaboration is needed â if youâre not using cloud services, then you have no need to register a cloud account.
jander wrote:
The âMy Cloudâ backs up fantastically fast. Backup copies from âMy Cloudâ to a local USB drive allow good, fast, bare-metal restores. I cannot bare-metal restore directly from âMy Cloudâ. Why not?
The My Cloud doesnât do PC backups at all. Itâs a NAS. Itâs software running on your PC that does backups.
When you say âBackup copies FROM âMy Cloudâ TO a local USBâŠâ Are you talking about a safepoint? Thatâs the only option that does a âBare Metalâ restore, but itâs a restore of the cloud itself, not your PC.
The âyou donât need to give personal data in order to use the nas functionâ is partially false.
The first thing I did when I bought the device was to install the programs that were given with it.
Before even detecting the device, you are asked to create an account (giving email, a password).
Thatâs were I started to be suspicious.
Then I started to be upset, as the programs wouldnât find the device, but encouraged me to keep installing and sending personal info to WD. Why, then ? Besides the fact that the device couldnât be found by its own programs, and could be found by windows xp, which is a shame.
Jander, you can use the nas as an external - yet network - drive. Just make windows detect it, enter the GUI to disable all the features that are useless to you, and plug it to a switch or router thatâs on the same workgroup as your computers.
I didnât install any WD software. Just make sure you have the NETBIOS Assistance service âonâ on the machines you want access with, and it should run smoothly.
groaar : thank you very much for your helpful remarks.
TonyPH12345 : wow! your condescension is breathtaking. I suppose you justify same by: âJust trying to help!â
Today in my efforts to âGet this thing workingâ, I decided to reconfigure âSharesâ and discovered itâs impossible to delete the âPublicâ share. This is a âdeal-breakerâ for me. The security implications are far-reaching. The content of âMy Cloudâ and anything connected to it by USB, are vulnerable.
I will retire the unit and search for another solution.
Thank you Etupes. However itâs too late for me. I have no confidence in âMy Cloudâ and the unit is now retired with a big âQuery?â against future WD offerings.
Public Share solution is a âSecretâ but not offered by WD? WD, for goodness sake why not? Shame. Fool me once, etc, etc.
This evening I visited my local, âSmall Townâ dealer. He recommended an Asus USB router, AC-RT68U and any HDD/SSD in a USB enclosure as a router connect. I purchased the router and a USB enclosure; then adapted a spare 4TB drive into the USB enclosure.
My âTrue Image 2014â backup software now works perfectly. As I write, two of my five laptops have been wiped and restored with no issues.
Anyone interested in purchasing a slightly used WD My Cloud 4TB at a big discount?
