WD My Book Essential - Short Drive Self Test failed.. Any way to recover?

Portable Drives My Passport
1

My WD My Book Essential(2TB USB3.0) recently failed on routine WD Smart Ware Short Drive Self Test.

More than half of the Disk is filled with valuble content I dont have any extra disk to back up all that data.

So is there any way to repair it? SMART check is ok,already performed thorough Disk Check(chkdsk /r).
What elements /parametres are being checked under ‘Drive Self Test’?

Possible cause of test failure?

2

Sorry to hear that you cannot access your data. With the help of a data recovery program you should be able to recover most of your files, using Google you can find several options. 

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3

Sorry, I forgot to mention the fact that all the disk contents are still accessible. Only the ‘Quick Drive Test’ fails. SMART check is ok. Drive works as normal, but I am not sure about its health, as the Quick test failed.

4

Hi, try running a test with DLG for a second opinion. If the test fails again, then I will recommend you to replace the hard drive. Check the links below for the steps to run a test with DLG and for the replacement options that we have. 

How to test a drive for problems using Data Lifeguard Diagnostics for Windows

How to get an RMA, (Return Merchandise Authorization) or replace a defective product under warranty

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5

This is the test result…

 What it means?!!

Western Digital Logo
Test Option: QUICK TEST
Model Number: WD My Book 1140
Unit Serial Number: [Deleted]
Firmware Number: 1022
Capacity: 2000.37 GB
SMART Status: PASS
Test Result: FAIL
Test Error Code: 06-Quick Test on drive 3 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 97 (Unknown Test) SMART self-test did not complete on drive 3!
Test Time: 18:02:40, July 10, 2013
Test Option: QUICK TEST
Model Number: WD My Book 1140
Unit Serial Number: [Deleted]
Firmware Number: 1022
Capacity: 2000.37 GB
SMART Status: PASS
Test Result: FAIL
Test Error Code: 06-Quick Test on drive 3 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 97 (Unknown Test) SMART self-test did not complete on drive 3!
Test Time: 18:03:35, July 10, 2013
6

Hard Disk Sentinel Test Result

  – General Information –

    Application Information
   -------------------------
    Installed Version  . . . . . . . . . . . . . . . : Hard Disk Sentinel 4.30 PRO
    Registered To  . . . . . . . . . . . . . . . . . :
    Current Date And Time  . . . . . . . . . . . . . : 10/07/2013 18:29:00
    Health Calculation Method  . . . . . . . . . . . : Analyse data field (default)

  – Physical Disk Information - Disk: #2: WDC WD20EARX-00PASB0 –

    Hard Disk Summary
   -------------------
    Hard Disk Number . . . . . . . . . . . . . . . . : 2
    Interface  . . . . . . . . . . . . . . . . . . . : SAT Standard USB/ATA
    Vendor Information . . . . . . . . . . . . . . . : VID: 1058, PID: 1140
    Hard Disk Model ID . . . . . . . . . . . . . . . : WDC WD20EARX-00PASB0
    Firmware Revision  . . . . . . . . . . . . . . . : 51.0AB51
    Hard Disk Serial Number  . . . . . . . . . . . . : WD-[Deleted]
    Total Size . . . . . . . . . . . . . . . . . . . : 1907695 MB
    Power State  . . . . . . . . . . . . . . . . . . : Active
    Logical Drive(s) . . . . . . . . . . . . . . . . : M: [My Book]
    Current Temperature  . . . . . . . . . . . . . . : 35 °C
    Maximum Temperature (Ever Measured)  . . . . . . : 35 °C, 10/07/2013 18:17:08
    Minimum Temperature (Ever Measured)  . . . . . . : 35 °C, 10/07/2013 18:17:08
    Maximum Temperature (During Entire Lifespan) . . : 51 °C
    Power On Time  . . . . . . . . . . . . . . . . . : 53 days, 23 hours
    Estimated Remaining Lifetime . . . . . . . . . . : more than 1000 days
    Health . . . . . . . . . . . . . . . . . . . . . : ###################- 98 % (Excellent)
    Performance  . . . . . . . . . . . . . . . . . . : #################### 100 % (Excellent)

    The drive found 1 bad sectors during its self test.
    There are 1 weak sectors found on the disk surface. They may be remapped any time in the later use of the disk.
    At this point, warranty replacement of the disk is not yet possible, only if the health drops further.
    It is recommended to examine the log of the disk regularly. All new problems found will be logged there.
      No actions needed.

    ATA Information
   -----------------
    Hard Disk Cylinders  . . . . . . . . . . . . . . : 3876021
    Hard Disk Heads  . . . . . . . . . . . . . . . . : 16
    Hard Disk Sectors  . . . . . . . . . . . . . . . : 63
    ATA Revision . . . . . . . . . . . . . . . . . . : ATA8-ACS
    Transport Version  . . . . . . . . . . . . . . . : SATA Rev 2.6
    Total Sectors  . . . . . . . . . . . . . . . . . : 488378646
    Bytes Per Sector . . . . . . . . . . . . . . . . : 4096 [Advanced Format]
    Multiple Sectors . . . . . . . . . . . . . . . . : 16
    Error Correction Bytes . . . . . . . . . . . . . : 50
    Unformatted Capacity . . . . . . . . . . . . . . : 1907729 MB
    Maximum PIO Mode . . . . . . . . . . . . . . . . : 4
    Active PIO Mode  . . . . . . . . . . . . . . . . : 4
    Maximum Multiword DMA Mode . . . . . . . . . . . : 2
    Maximum UDMA Mode  . . . . . . . . . . . . . . . : 6 Gbps (6)
    Minimum Multiword DMA Transfer Time  . . . . . . : 120 ns
    Recommended Multiword DMA Transfer Time  . . . . : 120 ns
    Minimum PIO Transfer Time Without IORDY  . . . . : 120 ns
    Minimum PIO Transfer Time With IORDY . . . . . . : 120 ns
    ATA Control Byte . . . . . . . . . . . . . . . . : Valid
    ATA Checksum Value . . . . . . . . . . . . . . . : Valid

    Acoustic Management Configuration
   -----------------------------------
    Acoustic Management  . . . . . . . . . . . . . . : Not supported
    Acoustic Management  . . . . . . . . . . . . . . : Disabled
    Current Acoustic Level . . . . . . . . . . . . . : Default (00h)
    Recommended Acoustic Level . . . . . . . . . . . : Default (00h)

    ATA Features
   --------------
    Read Ahead Buffer  . . . . . . . . . . . . . . . : Supported, Enabled
    DMA  . . . . . . . . . . . . . . . . . . . . . . : Supported
    Ultra DMA  . . . . . . . . . . . . . . . . . . . : Supported
    S.M.A.R.T. . . . . . . . . . . . . . . . . . . . : Supported
    Power Management . . . . . . . . . . . . . . . . : Supported
    Write Cache  . . . . . . . . . . . . . . . . . . : Supported
    Host Protected Area  . . . . . . . . . . . . . . : Supported
    Advanced Power Management  . . . . . . . . . . . : Not supported
    Extended Power Management  . . . . . . . . . . . : Not supported
    Power Up In Standby  . . . . . . . . . . . . . . : Supported
    48-Bit LBA Addressing  . . . . . . . . . . . . . : Supported
    Device Configuration Overlay . . . . . . . . . . : Supported
    IORDY Support  . . . . . . . . . . . . . . . . . : Supported
    Read/Write DMA Queue . . . . . . . . . . . . . . : Not supported
    NOP Command  . . . . . . . . . . . . . . . . . . : Supported
    Trusted Computing  . . . . . . . . . . . . . . . : Not supported
    64-Bit World Wide ID . . . . . . . . . . . . . . : 0150E14EF259B0F1
    Streaming  . . . . . . . . . . . . . . . . . . . : Not supported
    Media Card Pass Through  . . . . . . . . . . . . : Not supported
    General Purpose Logging  . . . . . . . . . . . . : Supported
    Error Logging  . . . . . . . . . . . . . . . . . : Supported
    CFA Feature Set  . . . . . . . . . . . . . . . . : Not supported
    CFast Device . . . . . . . . . . . . . . . . . . : Not supported
    Long Physical Sectors (8)  . . . . . . . . . . . : Supported
    Long Logical Sectors . . . . . . . . . . . . . . : Not supported
    Write-Read-Verify  . . . . . . . . . . . . . . . : Not supported
    NV Cache Feature . . . . . . . . . . . . . . . . : Not supported
    NV Cache Power Mode  . . . . . . . . . . . . . . : Not supported
    NV Cache Size  . . . . . . . . . . . . . . . . . : Not supported
    Free-fall Control  . . . . . . . . . . . . . . . : Not supported
    Free-fall Control Sensitivity  . . . . . . . . . : Not supported

    SSD Features
   --------------
    Data Set Management  . . . . . . . . . . . . . . : Not supported
    TRIM Command . . . . . . . . . . . . . . . . . . : Not supported
    Deterministic Read After TRIM  . . . . . . . . . : Not supported

    S.M.A.R.T. Details
   --------------------
    Off-line Data Collection Status  . . . . . . . . : Successfully Completed
    Self Test Execution Status . . . . . . . . . . . : Test Failed By Read Element
    Total Time To Complete Off-line Data Collection  : 37980 seconds
    Execute Off-line Immediate . . . . . . . . . . . : Supported
    Abort/restart Off-line By Host . . . . . . . . . : Not supported
    Off-line Read Scanning . . . . . . . . . . . . . : Supported
    Short Self-test  . . . . . . . . . . . . . . . . : Supported
    Extended Self-test . . . . . . . . . . . . . . . : Supported
    Conveyance Self-test . . . . . . . . . . . . . . : Supported
    Selective Self-Test  . . . . . . . . . . . . . . : Supported
    Save Data Before/After Power Saving Mode . . . . : Supported
    Enable/Disable Attribute Autosave  . . . . . . . : Supported
    Error Logging Capability . . . . . . . . . . . . : Supported
    Short Self-test Estimated Time . . . . . . . . . : 2 minutes
    Extended Self-test Estimated Time  . . . . . . . : 366 minutes
    Conveyance Self-test Estimated Time  . . . . . . : 5 minutes
    Last Short Self-test Result  . . . . . . . . . . : Test Failed By Read Element
    Last Short Self-test Date  . . . . . . . . . . . : 10/07/2013 18:22:15
    Last Short Self-test Duration  . . . . . . . . . : 1 minutes
    Last Extended Self-test Result . . . . . . . . . : Never Started
    Last Extended Self-test Date . . . . . . . . . . : Never Started
    Last Conveyance Self-test Result . . . . . . . . : Never Started
    Last Conveyance Self-test Date . . . . . . . . . : Never Started

    Security Mode
   ---------------
    Security Mode  . . . . . . . . . . . . . . . . . : Supported
    Security Erase . . . . . . . . . . . . . . . . . : Supported
    Security Erase Time  . . . . . . . . . . . . . . : 386 minutes
    Security Enhanced Erase Feature  . . . . . . . . : Supported
    Security Enhanced Erase Time . . . . . . . . . . : 386 minutes
    Security Enabled . . . . . . . . . . . . . . . . : No
    Security Locked  . . . . . . . . . . . . . . . . : No
    Security Frozen  . . . . . . . . . . . . . . . . : No
    Security Counter Expired . . . . . . . . . . . . : No
    Security Level . . . . . . . . . . . . . . . . . : High

    Serial ATA Features
   ---------------------
    S-ATA Compliance . . . . . . . . . . . . . . . . : Yes
    S-ATA I Signaling Speed (1.5 Gps)  . . . . . . . : Supported
    S-ATA II Signaling Speed (3 Gps) . . . . . . . . : Supported
    S-ATA Gen3 Signaling Speed (6 Gps) . . . . . . . : Supported
    Receipt Of Power Management Requests From Host . : Supported
    PHY Event Counters . . . . . . . . . . . . . . . : Supported
    Non-Zero Buffer Offsets In DMA Setup FIS . . . . : Not supported
    DMA Setup Auto-Activate Optimization . . . . . . : Supported, Disabled
    Device Initiating Interface Power Management . . : Not supported
    In-Order Data Delivery . . . . . . . . . . . . . : Not supported
    Asynchronous Notification  . . . . . . . . . . . : Not supported
    Software Settings Preservation . . . . . . . . . : Supported, Enabled
    Native Command Queuing (NCQ) . . . . . . . . . . : Supported
    Queue Length . . . . . . . . . . . . . . . . . . : 32

    Disk Information
   ------------------
    Disk Family  . . . . . . . . . . . . . . . . . . : Caviar Green
    Form Factor  . . . . . . . . . . . . . . . . . . : 3.5"
    Capacity . . . . . . . . . . . . . . . . . . . . : 2000 GB (2000 x 1,000,000,000 bytes)
    Number Of Disks  . . . . . . . . . . . . . . . . : 4
    Number Of Heads  . . . . . . . . . . . . . . . . : 8
    Disk Interface . . . . . . . . . . . . . . . . . : Serial-ATA/600
    Buffer-Host Max. Rate  . . . . . . . . . . . . . : 600 MB/seconds
    Buffer Size  . . . . . . . . . . . . . . . . . . : 65536 KB
    Drive Ready Time (Typical) . . . . . . . . . . . : ? seconds
    Average Seek Time  . . . . . . . . . . . . . . . : ? ms
    Track To Track Seek Time . . . . . . . . . . . . : ? ms
    Full Stroke Seek Time  . . . . . . . . . . . . . : ? ms
    Width  . . . . . . . . . . . . . . . . . . . . . : 101.6 mm (4.0 inch)
    Depth  . . . . . . . . . . . . . . . . . . . . . : 147.0 mm (5.8 inch)
    Height . . . . . . . . . . . . . . . . . . . . . : 25.4 mm (1.0 inch)
    Weight . . . . . . . . . . . . . . . . . . . . . : 640 grams (1.4 pounds)
    Acoustic (Idle)  . . . . . . . . . . . . . . . . : 2.4 Bel
    Acoustic (Min Performance And Volume)  . . . . . : 2.5 Bel
    Acoustic (Max Performance And Volume)  . . . . . : 2.9 Bel
    Required Power For Spinup  . . . . . . . . . . . : 1,750 mA
    Power Required (Seek)  . . . . . . . . . . . . . : 4.5 W
    Power Required (Idle)  . . . . . . . . . . . . . : 2.5 W
    Power Required (Standby) . . . . . . . . . . . . : 0.7 W
    Manufacturer . . . . . . . . . . . . . . . . . . : Western Digital Corporation
    Manufacturer Website . . . . . . . . . . . . . . : http://www.westerndigital.com/en/products

    S.M.A.R.T.
   ------------
No.  Attribute                Thre… Value  Worst  Data                Status                   Flags                                                 
1    Raw Read Error Rate      51     200    200    00000000003C        OK                       Self Preserving, Error-Rate, Performance, Statistica…
3    Spin Up Time             21     167    163    0000000019D8        OK                       Self Preserving, Performance, Statistical, Critical   
4    Start/Stop Count         0      99     99     0000000006F2        OK (Always passing)      Self Preserving, Event Count, Statistical             
5    Reallocated Sectors Co… 140    200    200    000000000000        OK                       Self Preserving, Event Count, Statistical, Critical   
7    Seek Error Rate          0      200    200    000000000000        OK (Always passing)      Self Preserving, Error-Rate, Performance, Statistical 
9    Power On Time Count      0      99     99     00000000050F        OK (Always passing)      Self Preserving, Event Count, Statistical             
10   Spin Retry Count         0      100    100    000000000000        OK (Always passing)      Self Preserving, Event Count, Statistical             
11   Drive Calibration Retr… 0      100    100    000000000000        OK (Always passing)      Self Preserving, Event Count, Statistical             
12   Drive Power Cycle Count  0      99     99     0000000006D8        OK (Always passing)      Self Preserving, Event Count, Statistical             
192  Power off Retract Cycl… 0      199    199    000000000352        OK (Always passing)      Self Preserving, Event Count, Statistical             
193  Load/Unload Cycle Count  0      195    195    000000004590        OK (Always passing)      Self Preserving, Event Count, Statistical             
194  Disk Temperature         0      115    99     000000000023        OK (Always passing)      Self Preserving, Statistical                          
196  Reallocation Event Count 0      200    200    000000000000        OK (Always passing)      Self Preserving, Event Count, Statistical             
197  Current Pending Sector… 0      200    200    000000000001        OK (Always passing)      Self Preserving, Event Count, Statistical             
198  Off-Line Uncorrectable… 0      200    200    000000000001        OK (Always passing)      Self Preserving, Event Count                          
199  Ultra ATA CRC Error Co… 0      200    200    000000000000        OK (Always passing)      Self Preserving, Event Count, Statistical             
200  Write Error Rate         0      200    200    00000000000E        OK (Always passing)      Error-Rate                                            

    Transfer Rate Information
   ---------------------------
    Total Data Read  . . . . . . . . . . . . . . . . : 20 MB,  20 MB since installation  (10/07/2013)
    Total Data Write . . . . . . . . . . . . . . . . : 15 MB,  15 MB since installation
    Average Reads Per Day  . . . . . . . . . . . . . : 20.00 MB
    Average Writes Per Day . . . . . . . . . . . . . : 15.00 MB
    Current Transfer Rate  . . . . . . . . . . . . . : 0 KB/s
    Maximum Transfer Rate  . . . . . . . . . . . . . : 4657 KB/s
    Current Read Rate  . . . . . . . . . . . . . . . : 0 KB/s
    Current Write Rate . . . . . . . . . . . . . . . : 0 KB/s
    Current Disk Activity  . . . . . . . . . . . . . : 0 %

  – Partition Information –

M: My Book (Disk: #2)                   1863.0 GB           667.3 GB             36 %                    ############--------

7

Hi again, the problem seems to be with bad sectors, you can try to fix it by going into the computer/My Computer window, right click on the My Book icon/Properties/Tools/Error-checking/Check now, click on the check box for “Automatically fix file system errors” and “Scan for and attempt recovery of bad sectors”. Once you finish this try running the DLG test again, and if it fails you need to replace the My Book.

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8

OK, I performed ‘chkdsk /r’ via command probmpt (before starting this topic). So is it same to a scan with “Automatically fix file system errors” and “Scan for and attempt recovery of bad sectors” enabled?

Thorough scanning takes almost a day to finish(2TB), so if the specified scan is same as ‘chkdsk /r’ then I dont need to waste lot of time on diagnosing.

9

Pls respond…

Is there any difference in operation ‘chkdsk /r’ and ‘chkdsk /f /r’.

As I said I performed ‘chkdsk /r’ before starting this topic(it didnt fixed), It took almost a day to finish.

So if ‘chkdsk /f /r’ is much differnet from ‘chkdsk /r’ or any hope, then I am ready, otherwise its meaningless to spoil one day.