My WD My Book Essential(2TB USB3.0) recently failed on routine WD Smart Ware Short Drive Self Test.
More than half of the Disk is filled with valuble content I dont have any extra disk to back up all that data.
So is there any way to repair it? SMART check is ok,already performed thorough Disk Check(chkdsk /r).
What elements /parametres are being checked under ‘Drive Self Test’?
Possible cause of test failure?
Sorry to hear that you cannot access your data. With the help of a data recovery program you should be able to recover most of your files, using Google you can find several options.
Sorry, I forgot to mention the fact that all the disk contents are still accessible. Only the ‘Quick Drive Test’ fails. SMART check is ok. Drive works as normal, but I am not sure about its health, as the Quick test failed.
Hi, try running a test with DLG for a second opinion. If the test fails again, then I will recommend you to replace the hard drive. Check the links below for the steps to run a test with DLG and for the replacement options that we have.
How to test a drive for problems using Data Lifeguard Diagnostics for Windows
How to get an RMA, (Return Merchandise Authorization) or replace a defective product under warranty
This is the test result…
What it means?!!
|
|
| Test Option: | QUICK TEST |
| Model Number: | WD My Book 1140 |
| Unit Serial Number: | [Deleted] |
| Firmware Number: | 1022 |
| Capacity: | 2000.37 GB |
| SMART Status: | PASS |
| Test Result: | FAIL |
| Test Error Code: | 06-Quick Test on drive 3 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 97 (Unknown Test) SMART self-test did not complete on drive 3! |
| Test Time: | 18:02:40, July 10, 2013 |
| Test Option: | QUICK TEST |
| Model Number: | WD My Book 1140 |
| Unit Serial Number: | [Deleted] |
| Firmware Number: | 1022 |
| Capacity: | 2000.37 GB |
| SMART Status: | PASS |
| Test Result: | FAIL |
| Test Error Code: | 06-Quick Test on drive 3 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 97 (Unknown Test) SMART self-test did not complete on drive 3! |
| Test Time: | 18:03:35, July 10, 2013 |
Hard Disk Sentinel Test Result
– General Information –
Application Information
-------------------------
Installed Version . . . . . . . . . . . . . . . : Hard Disk Sentinel 4.30 PRO
Registered To . . . . . . . . . . . . . . . . . :
Current Date And Time . . . . . . . . . . . . . : 10/07/2013 18:29:00
Health Calculation Method . . . . . . . . . . . : Analyse data field (default)
– Physical Disk Information - Disk: #2: WDC WD20EARX-00PASB0 –
Hard Disk Summary
-------------------
Hard Disk Number . . . . . . . . . . . . . . . . : 2
Interface . . . . . . . . . . . . . . . . . . . : SAT Standard USB/ATA
Vendor Information . . . . . . . . . . . . . . . : VID: 1058, PID: 1140
Hard Disk Model ID . . . . . . . . . . . . . . . : WDC WD20EARX-00PASB0
Firmware Revision . . . . . . . . . . . . . . . : 51.0AB51
Hard Disk Serial Number . . . . . . . . . . . . : WD-[Deleted]
Total Size . . . . . . . . . . . . . . . . . . . : 1907695 MB
Power State . . . . . . . . . . . . . . . . . . : Active
Logical Drive(s) . . . . . . . . . . . . . . . . : M: [My Book]
Current Temperature . . . . . . . . . . . . . . : 35 °C
Maximum Temperature (Ever Measured) . . . . . . : 35 °C, 10/07/2013 18:17:08
Minimum Temperature (Ever Measured) . . . . . . : 35 °C, 10/07/2013 18:17:08
Maximum Temperature (During Entire Lifespan) . . : 51 °C
Power On Time . . . . . . . . . . . . . . . . . : 53 days, 23 hours
Estimated Remaining Lifetime . . . . . . . . . . : more than 1000 days
Health . . . . . . . . . . . . . . . . . . . . . : ###################- 98 % (Excellent)
Performance . . . . . . . . . . . . . . . . . . : #################### 100 % (Excellent)
The drive found 1 bad sectors during its self test.
There are 1 weak sectors found on the disk surface. They may be remapped any time in the later use of the disk.
At this point, warranty replacement of the disk is not yet possible, only if the health drops further.
It is recommended to examine the log of the disk regularly. All new problems found will be logged there.
No actions needed.
ATA Information
-----------------
Hard Disk Cylinders . . . . . . . . . . . . . . : 3876021
Hard Disk Heads . . . . . . . . . . . . . . . . : 16
Hard Disk Sectors . . . . . . . . . . . . . . . : 63
ATA Revision . . . . . . . . . . . . . . . . . . : ATA8-ACS
Transport Version . . . . . . . . . . . . . . . : SATA Rev 2.6
Total Sectors . . . . . . . . . . . . . . . . . : 488378646
Bytes Per Sector . . . . . . . . . . . . . . . . : 4096 [Advanced Format]
Multiple Sectors . . . . . . . . . . . . . . . . : 16
Error Correction Bytes . . . . . . . . . . . . . : 50
Unformatted Capacity . . . . . . . . . . . . . . : 1907729 MB
Maximum PIO Mode . . . . . . . . . . . . . . . . : 4
Active PIO Mode . . . . . . . . . . . . . . . . : 4
Maximum Multiword DMA Mode . . . . . . . . . . . : 2
Maximum UDMA Mode . . . . . . . . . . . . . . . : 6 Gbps (6)
Minimum Multiword DMA Transfer Time . . . . . . : 120 ns
Recommended Multiword DMA Transfer Time . . . . : 120 ns
Minimum PIO Transfer Time Without IORDY . . . . : 120 ns
Minimum PIO Transfer Time With IORDY . . . . . . : 120 ns
ATA Control Byte . . . . . . . . . . . . . . . . : Valid
ATA Checksum Value . . . . . . . . . . . . . . . : Valid
Acoustic Management Configuration
-----------------------------------
Acoustic Management . . . . . . . . . . . . . . : Not supported
Acoustic Management . . . . . . . . . . . . . . : Disabled
Current Acoustic Level . . . . . . . . . . . . . : Default (00h)
Recommended Acoustic Level . . . . . . . . . . . : Default (00h)
ATA Features
--------------
Read Ahead Buffer . . . . . . . . . . . . . . . : Supported, Enabled
DMA . . . . . . . . . . . . . . . . . . . . . . : Supported
Ultra DMA . . . . . . . . . . . . . . . . . . . : Supported
S.M.A.R.T. . . . . . . . . . . . . . . . . . . . : Supported
Power Management . . . . . . . . . . . . . . . . : Supported
Write Cache . . . . . . . . . . . . . . . . . . : Supported
Host Protected Area . . . . . . . . . . . . . . : Supported
Advanced Power Management . . . . . . . . . . . : Not supported
Extended Power Management . . . . . . . . . . . : Not supported
Power Up In Standby . . . . . . . . . . . . . . : Supported
48-Bit LBA Addressing . . . . . . . . . . . . . : Supported
Device Configuration Overlay . . . . . . . . . . : Supported
IORDY Support . . . . . . . . . . . . . . . . . : Supported
Read/Write DMA Queue . . . . . . . . . . . . . . : Not supported
NOP Command . . . . . . . . . . . . . . . . . . : Supported
Trusted Computing . . . . . . . . . . . . . . . : Not supported
64-Bit World Wide ID . . . . . . . . . . . . . . : 0150E14EF259B0F1
Streaming . . . . . . . . . . . . . . . . . . . : Not supported
Media Card Pass Through . . . . . . . . . . . . : Not supported
General Purpose Logging . . . . . . . . . . . . : Supported
Error Logging . . . . . . . . . . . . . . . . . : Supported
CFA Feature Set . . . . . . . . . . . . . . . . : Not supported
CFast Device . . . . . . . . . . . . . . . . . . : Not supported
Long Physical Sectors (8) . . . . . . . . . . . : Supported
Long Logical Sectors . . . . . . . . . . . . . . : Not supported
Write-Read-Verify . . . . . . . . . . . . . . . : Not supported
NV Cache Feature . . . . . . . . . . . . . . . . : Not supported
NV Cache Power Mode . . . . . . . . . . . . . . : Not supported
NV Cache Size . . . . . . . . . . . . . . . . . : Not supported
Free-fall Control . . . . . . . . . . . . . . . : Not supported
Free-fall Control Sensitivity . . . . . . . . . : Not supported
SSD Features
--------------
Data Set Management . . . . . . . . . . . . . . : Not supported
TRIM Command . . . . . . . . . . . . . . . . . . : Not supported
Deterministic Read After TRIM . . . . . . . . . : Not supported
S.M.A.R.T. Details
--------------------
Off-line Data Collection Status . . . . . . . . : Successfully Completed
Self Test Execution Status . . . . . . . . . . . : Test Failed By Read Element
Total Time To Complete Off-line Data Collection : 37980 seconds
Execute Off-line Immediate . . . . . . . . . . . : Supported
Abort/restart Off-line By Host . . . . . . . . . : Not supported
Off-line Read Scanning . . . . . . . . . . . . . : Supported
Short Self-test . . . . . . . . . . . . . . . . : Supported
Extended Self-test . . . . . . . . . . . . . . . : Supported
Conveyance Self-test . . . . . . . . . . . . . . : Supported
Selective Self-Test . . . . . . . . . . . . . . : Supported
Save Data Before/After Power Saving Mode . . . . : Supported
Enable/Disable Attribute Autosave . . . . . . . : Supported
Error Logging Capability . . . . . . . . . . . . : Supported
Short Self-test Estimated Time . . . . . . . . . : 2 minutes
Extended Self-test Estimated Time . . . . . . . : 366 minutes
Conveyance Self-test Estimated Time . . . . . . : 5 minutes
Last Short Self-test Result . . . . . . . . . . : Test Failed By Read Element
Last Short Self-test Date . . . . . . . . . . . : 10/07/2013 18:22:15
Last Short Self-test Duration . . . . . . . . . : 1 minutes
Last Extended Self-test Result . . . . . . . . . : Never Started
Last Extended Self-test Date . . . . . . . . . . : Never Started
Last Conveyance Self-test Result . . . . . . . . : Never Started
Last Conveyance Self-test Date . . . . . . . . . : Never Started
Security Mode
---------------
Security Mode . . . . . . . . . . . . . . . . . : Supported
Security Erase . . . . . . . . . . . . . . . . . : Supported
Security Erase Time . . . . . . . . . . . . . . : 386 minutes
Security Enhanced Erase Feature . . . . . . . . : Supported
Security Enhanced Erase Time . . . . . . . . . . : 386 minutes
Security Enabled . . . . . . . . . . . . . . . . : No
Security Locked . . . . . . . . . . . . . . . . : No
Security Frozen . . . . . . . . . . . . . . . . : No
Security Counter Expired . . . . . . . . . . . . : No
Security Level . . . . . . . . . . . . . . . . . : High
Serial ATA Features
---------------------
S-ATA Compliance . . . . . . . . . . . . . . . . : Yes
S-ATA I Signaling Speed (1.5 Gps) . . . . . . . : Supported
S-ATA II Signaling Speed (3 Gps) . . . . . . . . : Supported
S-ATA Gen3 Signaling Speed (6 Gps) . . . . . . . : Supported
Receipt Of Power Management Requests From Host . : Supported
PHY Event Counters . . . . . . . . . . . . . . . : Supported
Non-Zero Buffer Offsets In DMA Setup FIS . . . . : Not supported
DMA Setup Auto-Activate Optimization . . . . . . : Supported, Disabled
Device Initiating Interface Power Management . . : Not supported
In-Order Data Delivery . . . . . . . . . . . . . : Not supported
Asynchronous Notification . . . . . . . . . . . : Not supported
Software Settings Preservation . . . . . . . . . : Supported, Enabled
Native Command Queuing (NCQ) . . . . . . . . . . : Supported
Queue Length . . . . . . . . . . . . . . . . . . : 32
Disk Information
------------------
Disk Family . . . . . . . . . . . . . . . . . . : Caviar Green
Form Factor . . . . . . . . . . . . . . . . . . : 3.5"
Capacity . . . . . . . . . . . . . . . . . . . . : 2000 GB (2000 x 1,000,000,000 bytes)
Number Of Disks . . . . . . . . . . . . . . . . : 4
Number Of Heads . . . . . . . . . . . . . . . . : 8
Disk Interface . . . . . . . . . . . . . . . . . : Serial-ATA/600
Buffer-Host Max. Rate . . . . . . . . . . . . . : 600 MB/seconds
Buffer Size . . . . . . . . . . . . . . . . . . : 65536 KB
Drive Ready Time (Typical) . . . . . . . . . . . : ? seconds
Average Seek Time . . . . . . . . . . . . . . . : ? ms
Track To Track Seek Time . . . . . . . . . . . . : ? ms
Full Stroke Seek Time . . . . . . . . . . . . . : ? ms
Width . . . . . . . . . . . . . . . . . . . . . : 101.6 mm (4.0 inch)
Depth . . . . . . . . . . . . . . . . . . . . . : 147.0 mm (5.8 inch)
Height . . . . . . . . . . . . . . . . . . . . . : 25.4 mm (1.0 inch)
Weight . . . . . . . . . . . . . . . . . . . . . : 640 grams (1.4 pounds)
Acoustic (Idle) . . . . . . . . . . . . . . . . : 2.4 Bel
Acoustic (Min Performance And Volume) . . . . . : 2.5 Bel
Acoustic (Max Performance And Volume) . . . . . : 2.9 Bel
Required Power For Spinup . . . . . . . . . . . : 1,750 mA
Power Required (Seek) . . . . . . . . . . . . . : 4.5 W
Power Required (Idle) . . . . . . . . . . . . . : 2.5 W
Power Required (Standby) . . . . . . . . . . . . : 0.7 W
Manufacturer . . . . . . . . . . . . . . . . . . : Western Digital Corporation
Manufacturer Website . . . . . . . . . . . . . . : http://www.westerndigital.com/en/products
S.M.A.R.T.
------------
No. Attribute Thre… Value Worst Data Status Flags
1 Raw Read Error Rate 51 200 200 00000000003C OK Self Preserving, Error-Rate, Performance, Statistica…
3 Spin Up Time 21 167 163 0000000019D8 OK Self Preserving, Performance, Statistical, Critical
4 Start/Stop Count 0 99 99 0000000006F2 OK (Always passing) Self Preserving, Event Count, Statistical
5 Reallocated Sectors Co… 140 200 200 000000000000 OK Self Preserving, Event Count, Statistical, Critical
7 Seek Error Rate 0 200 200 000000000000 OK (Always passing) Self Preserving, Error-Rate, Performance, Statistical
9 Power On Time Count 0 99 99 00000000050F OK (Always passing) Self Preserving, Event Count, Statistical
10 Spin Retry Count 0 100 100 000000000000 OK (Always passing) Self Preserving, Event Count, Statistical
11 Drive Calibration Retr… 0 100 100 000000000000 OK (Always passing) Self Preserving, Event Count, Statistical
12 Drive Power Cycle Count 0 99 99 0000000006D8 OK (Always passing) Self Preserving, Event Count, Statistical
192 Power off Retract Cycl… 0 199 199 000000000352 OK (Always passing) Self Preserving, Event Count, Statistical
193 Load/Unload Cycle Count 0 195 195 000000004590 OK (Always passing) Self Preserving, Event Count, Statistical
194 Disk Temperature 0 115 99 000000000023 OK (Always passing) Self Preserving, Statistical
196 Reallocation Event Count 0 200 200 000000000000 OK (Always passing) Self Preserving, Event Count, Statistical
197 Current Pending Sector… 0 200 200 000000000001 OK (Always passing) Self Preserving, Event Count, Statistical
198 Off-Line Uncorrectable… 0 200 200 000000000001 OK (Always passing) Self Preserving, Event Count
199 Ultra ATA CRC Error Co… 0 200 200 000000000000 OK (Always passing) Self Preserving, Event Count, Statistical
200 Write Error Rate 0 200 200 00000000000E OK (Always passing) Error-Rate
Transfer Rate Information
---------------------------
Total Data Read . . . . . . . . . . . . . . . . : 20 MB, 20 MB since installation (10/07/2013)
Total Data Write . . . . . . . . . . . . . . . . : 15 MB, 15 MB since installation
Average Reads Per Day . . . . . . . . . . . . . : 20.00 MB
Average Writes Per Day . . . . . . . . . . . . . : 15.00 MB
Current Transfer Rate . . . . . . . . . . . . . : 0 KB/s
Maximum Transfer Rate . . . . . . . . . . . . . : 4657 KB/s
Current Read Rate . . . . . . . . . . . . . . . : 0 KB/s
Current Write Rate . . . . . . . . . . . . . . . : 0 KB/s
Current Disk Activity . . . . . . . . . . . . . : 0 %
– Partition Information –
M: My Book (Disk: #2) 1863.0 GB 667.3 GB 36 % ############--------
Hi again, the problem seems to be with bad sectors, you can try to fix it by going into the computer/My Computer window, right click on the My Book icon/Properties/Tools/Error-checking/Check now, click on the check box for “Automatically fix file system errors” and “Scan for and attempt recovery of bad sectors”. Once you finish this try running the DLG test again, and if it fails you need to replace the My Book.
OK, I performed ‘chkdsk /r’ via command probmpt (before starting this topic). So is it same to a scan with “Automatically fix file system errors” and “Scan for and attempt recovery of bad sectors” enabled?
Thorough scanning takes almost a day to finish(2TB), so if the specified scan is same as ‘chkdsk /r’ then I dont need to waste lot of time on diagnosing.
Pls respond…
Is there any difference in operation ‘chkdsk /r’ and ‘chkdsk /f /r’.
As I said I performed ‘chkdsk /r’ before starting this topic(it didnt fixed), It took almost a day to finish.
So if ‘chkdsk /f /r’ is much differnet from ‘chkdsk /r’ or any hope, then I am ready, otherwise its meaningless to spoil one day.
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