My Book Live - Failed both short and long tests

My Book Live failed both short and long tests even after restoring it to factory setting. Here is what i am getting, can someone help me in finding the problem and how I can fix it?

Thanks

/$ smartctl -a /dev/sda
smartctl version 5.38 [powerpc-unknown-linux-gnu] Copyright © 2002-8 Bruce Allen
Home page is http://smartmontools.sourceforge.net/

=== START OF INFORMATION SECTION ===
Device Model:     WDC WD20EURS-63S48Y0
Serial Number:    [Deleted]
Firmware Version: 51.0AB51
User Capacity:    2,000,398,934,016 bytes
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   8
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Thu Feb 20 12:16:35 2014 EET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)    Offline data collection activity
                    was never started.
                    Auto Offline Data Collection: Disabled.
Self-test execution status:      ( 121)    The previous self-test completed having
                    the read element of the test failed.
Total time to complete Offline
data collection:          (38100) seconds.
Offline data collection
capabilities:              (0x7b) SMART execute Offline immediate.
                    Auto Offline data collection on/off support.
                    Suspend Offline collection upon new
                    command.
                    Offline surface scan supported.
                    Self-test supported.
                    Conveyance Self-test supported.
                    Selective Self-test supported.
SMART capabilities:            (0x0003)    Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01)    Error logging supported.
                    General Purpose Logging supported.
Short self-test routine
recommended polling time:      (   2) minutes.
Extended self-test routine
recommended polling time:      ( 255) minutes.
Conveyance self-test routine
recommended polling time:      (   5) minutes.
SCT capabilities:            (0x3035)    SCT Status supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       873
  3 Spin_Up_Time            0x0027   188   165   021    Pre-fail  Always       -       5558
  4 Start_Stop_Count        0x0032   093   093   000    Old_age   Always       -       7205
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   083   083   000    Old_age   Always       -       12903
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       296
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       184
193 Load_Cycle_Count        0x0032   198   198   000    Old_age   Always       -       7020
194 Temperature_Celsius     0x0022   096   078   000    Old_age   Always       -       54
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       249
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   100   253   000    Old_age   Offline      -       0

SMART Error Log Version: 1
ATA Error Count: 75 (device log contains only the most recent five errors)
    CR = Command Register [HEX]
    FR = Features Register [HEX]
    SC = Sector Count Register [HEX]
    SN = Sector Number Register [HEX]
    CL = Cylinder Low Register [HEX]
    CH = Cylinder High Register [HEX]
    DH = Device/Head Register [HEX]
    DC = Device Command Register [HEX]
    ER = Error register [HEX]
    ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It “wraps” after 49.710 days.

Error 75 occurred at disk power-on lifetime: 12314 hours (513 days + 2 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  – -- – -- – -- –
  40 51 80 60 54 19 e3  Error: UNC 128 sectors at LBA = 0x03195460 = 51991648

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  – -- – -- – -- – --  ----------------  --------------------
  c8 00 80 00 54 19 e3 08   7d+13:47:10.078  READ DMA
  c8 00 80 80 53 19 e3 08   7d+13:47:10.077  READ DMA
  c8 00 80 00 53 19 e3 08   7d+13:47:10.023  READ DMA
  c8 00 80 80 52 19 e3 08   7d+13:47:10.012  READ DMA
  c8 00 80 00 52 19 e3 08   7d+13:47:09.985  READ DMA

Error 74 occurred at disk power-on lifetime: 12314 hours (513 days + 2 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  – -- – -- – -- –
  40 51 80 b8 49 19 e3  Error: UNC 128 sectors at LBA = 0x031949b8 = 51988920

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  – -- – -- – -- – --  ----------------  --------------------
  c8 00 80 80 49 19 e3 08   7d+13:46:36.633  READ DMA
  c8 00 80 00 49 19 e3 08   7d+13:46:36.566  READ DMA
  c8 00 80 80 48 19 e3 08   7d+13:46:36.565  READ DMA
  c8 00 80 00 48 19 e3 08   7d+13:46:36.517  READ DMA
  c8 00 80 80 47 19 e3 08   7d+13:46:36.517  READ DMA

Error 73 occurred at disk power-on lifetime: 12314 hours (513 days + 2 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  – -- – -- – -- –
  40 51 80 68 34 19 e3  Error: UNC 128 sectors at LBA = 0x03193468 = 51983464

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  – -- – -- – -- – --  ----------------  --------------------
  c8 00 80 00 34 19 e3 08   7d+13:46:01.697  READ DMA
  c8 00 80 80 33 19 e3 08   7d+13:46:01.695  READ DMA
  c8 00 80 00 33 19 e3 08   7d+13:46:01.644  READ DMA
  c8 00 80 80 32 19 e3 08   7d+13:46:01.643  READ DMA
  c8 00 80 00 32 19 e3 08   7d+13:46:01.618  READ DMA

Error 72 occurred at disk power-on lifetime: 12314 hours (513 days + 2 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  – -- – -- – -- –
  40 51 80 60 1d 19 e3  Error: UNC 128 sectors at LBA = 0x03191d60 = 51977568

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  – -- – -- – -- – --  ----------------  --------------------
  c8 00 80 00 1d 19 e3 08   7d+13:45:26.692  READ DMA
  c8 00 80 80 1c 19 e3 08   7d+13:45:26.682  READ DMA
  c8 00 80 00 1c 19 e3 08   7d+13:45:26.636  READ DMA
  c8 00 80 80 1b 19 e3 08   7d+13:45:26.636  READ DMA
  c8 00 80 00 1b 19 e3 08   7d+13:45:26.592  READ DMA

Error 71 occurred at disk power-on lifetime: 12314 hours (513 days + 2 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  – -- – -- – -- –
  40 51 80 70 fd 18 e3  Error: UNC 128 sectors at LBA = 0x0318fd70 = 51969392

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  – -- – -- – -- – --  ----------------  --------------------
  c8 00 80 00 fd 18 e3 08   7d+13:44:50.154  READ DMA
  c8 00 80 80 fc 18 e3 08   7d+13:44:50.154  READ DMA
  c8 00 80 00 fc 18 e3 08   7d+13:44:50.107  READ DMA
  c8 00 80 80 fb 18 e3 08   7d+13:44:50.106  READ DMA
  c8 00 80 00 fb 18 e3 08   7d+13:44:50.060  READ DMA

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error

1  Extended offline    Completed: read failure       90%     12903         51713856

2  Extended offline    Completed: read failure       90%     12903         51713856

3  Short offline       Completed: read failure       90%     12903         51713856

4  Short offline       Completed: read failure       90%     12901         51713856

5  Short offline       Completed: read failure       70%     12887         51713856

6  Short offline       Completed: read failure       10%     12860         51713856

7  Short offline       Completed: read failure       10%     12859         51713856

8  Short offline       Completed: read failure       90%     12408         51713856

9  Short offline       Completed: read failure       60%      8597         2134387978

#10  Extended offline    Completed: read failure       90%      6114         2134351875
#11  Short offline       Completed: read failure       10%      5904         2134421871
#12  Short offline       Completed: read failure       10%      5743         2134351874
#13  Extended offline    Aborted by host               90%      5635         -
#14  Short offline       Aborted by host               10%      5635         -
#15  Extended offline    Completed: read failure       90%      5587         49910092
#16  Short offline       Completed: read failure       10%      5585         49910092
#17  Extended offline    Completed: read failure       90%      5583         49910092
#18  Short offline       Completed: read failure       10%      5279         49910092
#19  Short offline       Aborted by host               10%      5278         -
#20  Extended offline    Aborted by host               90%       290         -
#21  Extended offline    Aborted by host               90%       273         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

Hi Nadimov, I would try to contact support directly on this one. 

http://support.wd.com/contact/index.asp?lang=en

How long does it take for support to get back to you? They say 24 hours but I’m going on 72 with not a word and I’m in a similar situation… drive is failing both tests and only working intermittantly.  I really need some help on this one - my data is important.  How long do I have to wait before I can call without being charged?

I got a reply in 48 hrs instructing me to send back the drive which is a bit difficult since I am not in the US or Canada and the regional support has not been cooperative. So most probably will be buying another drive as it is the second time that a WD drive has failed on me.