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Diagnostic Test Full or Short: Self Test failed

Legacy Products My Book Live
1

I think i have some bad sectors in the HDD of MyBook live. But when i do Diagnostic Test (short or full) in the utilities menu, it ends up with: ‘self test failed’. How to solve this?

2

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

Regards,

3

What you could do is enable SSH, login as root and issue the command smartctl -A /dev/sda.

The details I get for mine is . . .

NAS:~# smartctl -A /dev/sda
smartctl version 5.38 [powerpc-unknown-linux-gnu] Copyright (C) 2002-8 Bruce Allen
Home page is http://smartmontools.sourceforge.net/

=== START OF READ SMART DATA SECTION ===
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0
  3 Spin_Up_Time 0x0027 134 131 021 Pre-fail Always - 6266
  4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 734
  5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0
  7 Seek_Error_Rate 0x002e 200 200 000 Old_age Always - 0
  9 Power_On_Hours 0x0032 099 099 000 Old_age Always - 1274
 10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0
 11 Calibration_Retry_Count 0x0032 100 253 000 Old_age Always - 0
 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 22
192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 8
193 Load_Cycle_Count 0x0032 197 197 000 Old_age Always - 9259
194 Temperature_Celsius 0x0022 111 095 000 Old_age Always - 36
196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 200 200 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0008 200 200 000 Old_age Offline - 0

 The counters on here will reveal if you’ve got physical errors with your MBL.

Now, if you don’t wish to mess around with the shell then login to the MyBook Live dashboard using the web browser, select Support.  From there you have two options.  First is to contact Western Digital support and send you MyBook Live’s status to Western Digital.

The second option is to create and save a system report.  This option will collect a variaty of log files and put them in a ZIP file which is then downloaded into your computer. Opne this ZIP file using something like WinZip, 7Zip, WinRar and even XP, Vista or Window 7’s ability to access the contents of a ZIP file.  Once open look for a file named smart_info.

This file will show the same information (actually a bit more) than shown above.  The S.M.A.R.T. status of my drive shows a healthy drive. Note the lines I have that have a value of 0. On yours are any of these non-zero?

4

It’s better to request support from the MyBook Live’s dashboard as then Western Digital support automagically get a copy of the log files and configuration.  :smiley:

Trancer wrote:

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

 

Regards,

5

Hi there!

I’ve got the same problem. Here is my smartctl log. Can you give me some advice, how to repair the bad sectors?

Yours,

Janos

MyBookLive:~# smartctl -a /dev/sda
smartctl version 5.38 [powerpc-unknown-linux-gnu] Copyright (C) 2002-8 Bruce Allen
Home page is http://smartmontools.sourceforge.net/

=== START OF INFORMATION SECTION ===
Device Model: WDC WD30EZRS-11J99B1
Serial Number: [delete]
Firmware Version: 80.00A80
User Capacity: 3,000,592,982,016 bytes
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: 8
ATA Standard is: Exact ATA specification draft version not indicated
Local Time is: Sun Jun 26 23:20:44 2011 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x80) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection: (51360) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 255) minutes.
Conveyance self-test routine
recommended polling time: ( 5) minutes.
SCT capabilities: (0x3035) SCT Status supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0
  3 Spin_Up_Time 0x0027 233 148 021 Pre-fail Always - 5325
  4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 51
  5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0
  7 Seek_Error_Rate 0x002e 100 253 000 Old_age Always - 0
  9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 143
 10 Spin_Retry_Count 0x0032 100 253 000 Old_age Always - 0
 11 Calibration_Retry_Count 0x0032 100 253 000 Old_age Always - 0
 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 22
192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 19
193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 2089
194 Temperature_Celsius 0x0022 082 076 000 Old_age Always - 70
196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 200 066 000 Old_age Always - 209
198 Offline_Uncorrectable 0x0030 100 253 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0008 100 253 000 Old_age Offline - 0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Completed: read failure 90% 126 668273494
# 2 Extended offline Interrupted (host reset) 90% 125 -
# 3 Short offline Aborted by host 10% 124 -
# 4 Short offline Completed: read failure 90% 121 668273492
# 5 Extended offline Completed: read failure 10% 119 2997341806
# 6 Extended offline Aborted by host 90% 111 -
# 7 Extended offline Aborted by host 90% 111 -
# 8 Short offline Interrupted (host reset) 10% 108 -
# 9 Extended offline Interrupted (host reset) 70% 101 -
#10 Extended offline Interrupted (host reset) 70% 99 -

SMART Selective self-test log data structure revision number 1
 SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
    1 0 0 Not_testing
    2 0 0 Not_testing
    3 0 0 Not_testing
    4 0 0 Not_testing
    5 0 0 Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
6

Oh wow… I immediately see a potential problem.  The hard disc on your MyBook live is in danger of failure.  The temperature of the disc is 70 degrees celsius and I’m not surprised that it’s caused a Current_Pending_Sector count and the other read errors.

The IMMEDIATE remedy is to put the network drive somewhere in the building where it’s cooler.  You’ll see from the S.M.A.R.T. status of my drive that the temperature is 36 degrees celsius and has not risen above 42 degrees celsius.

The other advise is to back-up whatever you can’t afford to lose.

Chances are if you put the MBL is an cooler environment then it’ll last for quite a while.  At the moment the drive is managing to deal with the problem itself.

Also, seeing that the drive has not been on for a a long time so IF the drive is in a cool environment and it’s a mechanical fault within the drive that’s causing it to overheat then send it back to be swapped under warranty terms.

7

I’d be curious to know if, while his drive is reaading that high of a temp, if the “temperature” indicator in his taskbar still shows “ok”.  I have my MBL behind a plasma tv that gets hot, although most of the heat goes out the top of the tv and the drive is at the bottom.  Mine is idling most of the time, but I still check the temp indicator in the task bar and so far it’s always ok/green.  I wonder what temp would change that notification…

8

 The actual script that does this monitoring is …

NAS:/usr/local/sbin# cat monitorTemperature.sh
#!/bin/sh
#
# © 2010 Western Digital Technologies, Inc. All rights reserved.
#
# monitorTemperature.sh
# Note: this is called by cron
#
#
PATH=/sbin:/bin:/usr/bin:/usr/sbin:/usr/local/bin:/usr/local/sbin

. /usr/local/sbin/share-param.sh
. /usr/local/sbin/disk-param.sh
. /etc/nas/alert-param.sh

MAX_THERMAL_THRESHOLD="72"
MIN_THERMAL_THRESHOLD="70"
RETRY="1"

# exit if in standby
if [-f /tmp/standby]; then
        exit 0;
fi

if [! -f /tmp/temp_retry]; then
        echo "0" > /tmp/temp_retry
fi

smartctl -d ata -A ${disk} | awk '{if ($2 == "Temperature_Celsius") print $10}' > /tmp/drive_smart_temp
drive_smart_temp=`cat /tmp/drive_smart_temp`

if [-f /tmp/tst_overtemp]; then
        if [! -f /tmp/overtemp]; then
                sendAlert.sh "${temperatureOver}"
        fi
        echo red > /usr/local/nas/led_color
        touch /tmp/overtemp
elif ["${drive_smart_temp}" -gt "${MAX_THERMAL_THRESHOLD}"]; then
        temp_retry=`cat /tmp/temp_retry`
        if ["${temp_retry}" -ge "${RETRY}"]; then
                if [! -f /tmp/overtemp]; then
                        sendAlert.sh "${temperatureOver}"
                fi
                echo red > /usr/local/nas/led_color
                touch /tmp/overtemp
        else
                temp_retry=`expr ${temp_retry} + 1`
                echo ${temp_retry} > /tmp/temp_retry
        fi

else
        if ["${drive_smart_temp}" -le "${MIN_THERMAL_THRESHOLD}"]; then
                if [-f /tmp/overtemp]; then
                        sendAlert.sh "${temperatureNormal}"
                fi
                rm -f /tmp/overtemp
                echo "0" > /tmp/temp_retry
        fi
fi
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