My Name is Caner, İ konw when you look up in the forms there is lots of theads about this problem but i clount find a similer problem as mine. So i opened a new one.
My WD My book 4TB ex disk has stoped being recognized by my latop. couple of days ago it was working fine and now whenever i plug it in i cant see in in my computer. Now it has Password protection on in it and Normaly before i was runing the WD Security center and there i was able to put the password in and then the HDD was being visible on my Cumputer. but now on WD security it says please plug in a supported WD device. i have tired many things but i couldnt get any solution.
What i think is that there is a problem in the security center which is not letting me to enter my password so this is why the device cant be started, and hopefully there is no problem with the disk.
Hi again Caner, sorry for that, no automatic answers are used I just missed that last part of your post. Have you tried uninstalling WD Security and reinstalling it again? You can also try installing the drive firmware update, this should also show you a pop-up window to unlock the drive.
Click on your drive model to see the firmware update
and I am sorry too I shouldnt have poped like that. it is just that the data on the driver is important. Sorry again.
Now i have tried to update the firmware. I have downloaded it and ran it and did the update. Followed the instructions i rebooted the pc and connected the power and nothing happened.
Then i wanted to run the update again to check if it is updated or not. if it is updated it would tell me that it is up to date and if not it would try to update again. So i ran the update again and this time if was saying that there is a update ready to install. so i installed again but still no change. now evertime i ran the firmware update it is telling me that there is a update ready to install.