WD H/D won't mount

WD External Drives External Drives for Mac
1

Just taken delivery of a brand new 27" iMac today. One of my four WD ext drives won’t mount - the one with my back-up on, of course.

Although the original SmartWare software appears on the desktop to launch, the drive doesn’t. It can be found in Disk Utility but is grayed-out. The info shows it is still clock-full of data (glory be) but no amount of First Aid will tease it out.

One hour with AppleCare wasn’t successful - any bright ideas? Please.

2

Hi,

Try the troubleshooting steps recommended in this article.

3

Many thanks for replying – I’ve scoured the internet and in particular the WD help pages including the one you’ve highlighted. Alas, all to no avail.

Ugh - so near yet so far.