WD Essential, how to check back up

[Freedom2004]

Hi all

I have a WD Passport Essential and I use a SmartWare Sw for BAck up (v 1116)

The back up files are not in the folder WD Smartware.sstor but in the  folder WD Smartware. I do not why

In the folder I see 5 folders with these type of names C45677Er545454T656565 and each folder PART of my data 

Is that ok???

Thanks in advance

Freedom

[jubei04]

Hi Freedom2004, welcome to the WD Community. Be sure to have the latest Smartware version installed (2.4.6), older versions use the same folder names you mention.

Smartware download:

http://www.wdc.com/wdproducts/wdsmartwareupdate/

[Freedom2004]

Hi, 

Thanks for the answer. Now I have downloaded the new  version 2.4.6.

The SW is freezed, the progress bar does not move.  Should I change the FW of the External Drive as well ?

Help…

Thanks

F