I bought for the first ( and probably the last ) time a WD product : WD Element Play 2 TB in France to bring it back in my country of expatriation which is China.
one month after purchase, I was watching a video with the device when my toddler son playfully grabbed the remote and pressed the red button thus switching off the whole system.
When i tried to restart everything, i was dismayed to notice that the remote did not control the device any more and that the TV screen remained black without any sound or image.
I’ve tried whatever possibility to restart this ( all kinds of switch on / switch off + reset ) to no avail and today, when I contacted Support in French for the first time ( I am in paris for a vacation ), I was taken charge by pretty incompetent and rather snooty persons who were more interested in ducking for cover rather than trying to solve my problem.
They proposed RMA procedure to change my device but without informing me about the limitations in each RMA formula : I can’t use the Standard one because I first need to get the new device, transfer the content from the old device and then, only then, ship back the old device., all this from the place where i currently live which is China.
As I am still this week in France, the other option was to send me FIRST the new WD and then send back the faulty one but they told me it may take at least 5 working days so I risked leaving Paris before getting my replacement box.
As far as it goes, their “Technical” Support side was abysmal **bleep** and since my problem is not yet listed in the usual Troubleshooting and FAQ columns, I need help from the community to restart my WD box if this is still possible.
Thanks in advance,