I’ve bought today wd elements 10tb new. It makes a repeated clicking noise like a heartbeat but more strong every 5 seconds while it’s idle and working apart from regular working acceptable sound which is not disturbing. If I put may hands on it or grap it, I feel it physically as well. Is this acceptable?
I checked harddisk health with both western digital data life guard diagnostics and crystal disk info softwares. They both say it’s fine.
I’ve got my WD Elements 10TB 2 weeks ago and just happen to open it today. I also feel the same way. about every 5 seconds, there is a beat click from the disk.
It’s fine thanks:) I asked in amazon.com, amazon.co.uk about this issue and more then 30 people returned to me with replies and almost all of them said it’s not acceptable and not typical. Then I returned it back to service in warranty for replacment and they agreed. But the new one was like the old one. I called service and talked about they said it’s typical nothing wrong. If not it won’t work properly. We changed the first one so that you feel well. Now I use it. I trusted in what technical service had said.
My WD elements 8tb started making this ticking noise September when transferring data or reading off of it. I was away all summer so who knows what happened to it. However on November 21 I received my WD mybook 10 terabyte which I have been transferring all the data to over the last 2 days and I got to say it sounds like a airplane engine. What I’m going to do is store the mybook safe and continue to use the 8tb myelements until it finally dies. I have been collecting files since 2007 and it would be a disaster to lose it
My 10TB MyBook is also making noise, I too was going to use it as a backup. But it Thumps about every 5-8 seconds or so. In the past when a External HD made this sound it was the kiss of death for the drive!? Has WD responded to this problem I see I am not the only one. I bought it in October it Partitioned fine I just was getting ready to use it this week. I tried contacting support but they have one of those forms that just keeps asking you to fill in all the information every time you hit submit.
I have the same thing. More like a heartbeat. I wonder why they use the word “clicking”, because this sounds nothing like a click. I wonder if either clicking and thumping are different conditions, or they used the word “clicking” when “thumping” would have been more accurate?
