WD elements 10tb makes a repeated clicking noise like a heartbeat but strong every 5 seconds while it's idle and working

#1

I’ve bought today wd elements 10tb new. It makes a repeated clicking noise like a heartbeat but more strong every 5 seconds while it’s idle and working apart from regular working acceptable sound which is not disturbing. If I put may hands on it or grap it, I feel it physically as well. Is this acceptable?

I checked harddisk health with both western digital data life guard diagnostics and crystal disk info softwares. They both say it’s fine.

But this sound is annoying. And afraid of it being defective.

How are your wd elements? Is this acceptable?

#2

a rattling noise in idle and while working similar to pneumatic hammer every 5 minutes.

#3

I’ve got my WD Elements 10TB 2 weeks ago and just happen to open it today. I also feel the same way. about every 5 seconds, there is a beat click from the disk.

How is yours now?

#4

Just found the answer

#5

It’s fine thanks:) I asked in amazon.com, amazon.co.uk about this issue and more then 30 people returned to me with replies and almost all of them said it’s not acceptable and not typical. Then I returned it back to service in warranty for replacment and they agreed. But the new one was like the old one. I called service and talked about they said it’s typical nothing wrong. If not it won’t work properly. We changed the first one so that you feel well. Now I use it. I trusted in what technical service had said.