WD Drive Utilities doesn't see my disk

WD Software & Mobile Apps WD Software
1

I’m on macOS Big Sur 11.7.10 and downloaded the WD Drive Utilities version 2.1.2.144 from the WD website. At launch, the utility doesn’t see ANY disk. I have 2 WD disks (a WD 14TB Elements and a 5TB Passport) connected to my mac, but the utility doesn’t see any of them.
Any idea what’s going on?
Thanks

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2

Hi @Zeb
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: