WD Drive Utilities and Kitfox

Internal Drives WD Red
1

I’ve just installed a new 22TB Red drive into my computer. The drive seems to work fine. But when I run WD Drive Utilities or Kitfox I get a “No Device Detected” message. I’ve been working on fixing this problem for 1/2 a day now, and there doesn’t seem to be any fixes available.

Does anyone here know how to fix this problem?

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2

Does CDI detect it?

https://www.reddit.com/r/datarecoverysoftware/wiki/index/smart/

3

Yes. The HDD is found by Crystaldiskinfo, and GSmartControl and even by the old WD Digital Dashboard (DD), but since WD DD is depreciated and is being replaced by KitFox I would like to know why the latest and greatest new software doesn’t work, including WD Drive Utilities!

4

If the drive is working but WD Drive Utilities and Kitfox don’t detect it, try connecting it to a different SATA port or using a different cable. Ensure the drive is initialized and formatted correctly in Disk Management (Windows) or Disk Utility (Mac). Also, check if your motherboard’s BIOS and SATA drivers are up to date. If the issue persists, try running WD Drive Utilities as an administrator or testing the drive on another computer to see if the software detects it there.

5

Try initializing the drive in Disk Management and ensuring the correct drivers are installed.

Yes Also check if the drive appears in Device Manager under Disk Drives.

6

Yes. I’ve done all the easy things. Yes it appears in device manager.

I am kind of hoping that someone from the software development team might see this and give some deep knowledge on this topic.

7

Yes, I’ve tried all the easy things. The only thing that I have not tried is running it on a different computer. I have it installed on my NAS (its a NAS drive after all) and all my other computers are not in the same location. MY NAS is running on an HP computer (Windows 10 pro with all of the current updates) if that makes any difference. (yes, yes, I know HP do things weirdly, but still why won’t the new WD software run properly?)

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