I used WD Dashboard to update my FW from a 2 TB NVME Western Digital SSD, internal drive. In this case, the SN850X model. The last firmware was the 620331WD, I updated September 12.
The problem is that my WD drive is not being detected anymore. I tried reinstalling WD Dashboard, no luck. In the internet other people reported the same issue. My motherboard is a MSI Z590-A Pro, and it’s also using the latest FW, in Windows 11, i5 11400. I noticed back then BSODs, restarting Windows randomly, updating the FW fixed for good.
Please release a new DASHBOARD version solving this problem. Mine is 4.0.2.20.
If you want I can also post here the serial number.
My SSD (2 TB NVME) is detected and 100% fine with Windows 11 Pro.
The issue here is that Dashboard stopped (for some unknown reason) detecting it. It’s funny because when the PC was recently formatted, it detected it, and updated the firmware. I am also using the RTX 3060, and the motherboard MSI Z590-A Pro, that one with the latest firmware.
It doesn’t make any sense to appear in the tray, since this isn’t an external device, yet it’s showing there and there is even an option to “eject” (safely remove).
The only other connected to my motherboard is the ASUS SBW-06D5H-U (external Blu-ray drive), via USB-C. And the printer, but that one is turned off now (EPSON L395).
Wait, do you want me to format my SSDs (there is another one, 870 EVO 4 TB from Samsung, as alternative drive) and reinstall Windows 11 because the app is flawed and can’t cope with its updates?
No no no, issue a new version from WD Dashboard which address these issues.
About my last point (detecting the NVME as a removable device), this is a known bug from Microsoft, it doesn’t affect anything. There is no known fix for it. If we hit OK and try to eject, it will fail and tell the SSD (C:) is in use.
I’m sorry to hear about the issue with your WD drive after updating the firmware. It’s important to reach out to Western Digital’s customer support for assistance with this specific problem. They will be able to guide you through the troubleshooting process and provide a solution or information on any available updates. Your feedback will help them improve their products and services.
I already contacted WD, filed a support ticket and provided all the information they asked me. I’ll now wait for a response addressing this problem, since my attached logs/prints prove this isn’t my device/system fault, it’s very likely a problem with the current WD DASHBOARD version. So a future update could fix this.
What they said (note: I could not follow #1, it wasn’t listed here).
Check the application settings and see if there are any Phison drivers listed. If found, uninstall it. We recommend relying on the Windows NVMe controller driver. Go to the Windows Control Panel where installed programs are displayed and check for the driver.
Try forcing the default NVMe driver for the device in Device Manager:
Device Manager > Storage Controllers
Right-click on the NVMe controller (may be labeled as Intel/Phison) and select Update Driver
Choose Browse my computer for drivers
Select Let me pick from a list of available drivers on my computer
Look for the standard NVM Express controller. If not listed, click Have Disk
Click Browse
Navigate to C:\Windows\INF
Locate stornvme.inf and click Open
Click OK
Ensure Standard NVM Express Controller is selected and click Next
Click Close
Restart the computer
@Maratonista If your WD Dashboard no longer recognizes your SN850X (2 TB NVMe) drive, it can be frustrating. Here are a few steps to troubleshoot the issue:
Check Connections: Ensure that the NVMe drive is properly seated in its slot. Disconnect and reconnect it to confirm a secure fit.
Update Firmware: Make sure that both your WD Dashboard software and the NVMe drive firmware are updated to the latest versions. Visit the WD support website for any available updates.
Try a Different Slot: If possible, test the drive in another M.2 slot on your motherboard. This helps determine if the issue lies with the drive or the motherboard.
Use Another Computer: Connect the drive to a different system to see if it is recognized. This can help isolate the problem.
Check BIOS Settings: Ensure that the BIOS recognizes the drive. If not, resetting the BIOS to default settings may help.
If these steps do not resolve the issue, consider reaching out to WD support for further assistance.
