WD Caviar Blue 500GB WD5000AAKS RMA Possible?

WD Internal Drives Desktop & Mobile Drives
1

Hi guys,

I run HDD Sentinel and tonight I have had an error come up for my WD5000AAKS. It says the following:

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Does this warrant the drive for an RMA?

As you can see the drive has gone from 44% yesterday to 7% today and is showing a critical alert.

I also tried running Western Digitals’ LifeGuard Diagnostics software and upon running the short test, I got the following result:

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I googled this error and came to an existing thread found here on the forums:  http://community.wdc.com/t5/Desktop-Portable-Drives/Quick-Test-on-drive-did-not-complete/td-p/334865

"you should use the warranty for your drive… its seems that is developing bad sectors

 

please install hard disk sentinel and see that particular drive"

I have installed Hard Disk Sentinel as you can see in the first post.

The drive is still in warranty as you can see in the following screenshot:

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Can you please advise me whether this drive is possible to be RMA’d?

Thanks

2

I’m not from WD support, but yes, if the DLG test fails you can replace the hard drive without problems.