Warranty question

My Cloud OS 3 Personal & Network Attached Storage My Cloud Mirror
1

Hi all,
One of my HD has degraded, the unit is still under warranty (only 7 months old), will WD just send me a new replacement HD ? or will I need to purchase one from them and have a refund on return of the faulty HD.

Or

Can I pop to Maplin and buy one and claim the money back from WD.

Just wondered if anyone has had this situation.

2

Hello,

WD will replace the drive for you. WD support does not process refunds for drives that you purchased on a retail store besides the WD online store.

See if this helps providing information about the warranty process.
https://support.wdc.com/warranty/warrantypolicy.aspx?lang=en

As a recommendation, please contact WD Support for direct assistance on your case.
https://support.wdc.com/support/case.aspx?lang=en