My stamina is waning, I’m near the end of expending any more energy, thought I’d give it one more try.
I have owned the WD TV Live for a couple of months now and I have never once seen any Network Share folder. If I had a nickle for every tutorial and workaround I’ve tried that resulted in bringing me yet again to the Network Shares icon and a hopeful press of the button only to haver hope dashed yet again I’d be a wealthy wealthy man.
I have checked ports and IP addresses, I have followed the Master Browser tutorial I found here, or maybe somewhere else, I forget, I have left the Homegroup, I have used passwords, not used passwords, created a workgroup, checked my router configuration, disabled virus protection, opened ports and closed ports, I have done everything and chased every thread I’ve found to solve this and have found no solution but rather have been verbally assaulted as if I have brought this upon myself. Unbelivable.
I e-mailed support, heres the latest failure:
We are sorry for the inconveniences. In this case, since the device has been designed to be used with network connectivity and also your Windows 7 (if appropriately setup) should allow this connection, we need to evaluate the possible reasons for a possible intaraction problem.
- Confirm that your WD TV device has the latest firmware version and please reset to factory default (by pressing and holding the reset button for no more than 4 seconds).
Answer Title: How to update the firmware on a WD TV Live HD Media Player or WD TV Live Plus HD Media Player
Answer Link: http://wdc.custhelp.com/app/answers/detail/a_id/5343
- Please ensure that both units are in the same workgroup and the Windows 7 settings are correct following this instructions:
Answer Title: How to share a folder in Windows that can be viewed with the WD TV Live, Live Streaming, Live Hub, or Live Plus
Answer Link: http://wdc.custhelp.com/app/answers/detail/a_id/3787
Answer Title: Unable to access the Media Server through the WD TV Live Hub, Live Plus, Live Streaming, or Live on a Windows 7 computer
Answer Link: http://wdc.custhelp.com/app/answers/detail/a_id/3792
- Ensure that the network settings are correctly setup in your WD TV Live Plus device:
Click in “Start” (lower-right microsoft symbol) and then, in the search box, type this: cmd , press ENTER. A black Command Prompt will come up, there, please type this: ipconfiog /all (including the space in this specific order) and press ENTER. A large amount of data will come up showing you your IP Address, Subnet Mask, Gateway and DNS.
You can transfer all the data can be transferred to your WD TV Live network settings page exactly the same, except for the IP Address to witch the value of 10 can should be added in the last 2 digits (Ex.: 188.8.131.52 adding the value of 10 it would be 184.108.40.206).
After this, for you to access the files that had been shared, you need to access the Network Shares in your WD TV Live menu, in it, you should see the computer and inside of it, the shared content.
If this is not the case or If you have require of any further guidace, please reply to this email and we will be happy to assist you further.
At this point let me ask…is there something else on the market that plays all the file types this plays yet is able to connect to my W7 files without an act of God?