Video files in video folder are reconized as music & only show up in music folder

My Cloud Home - Personal Cloud Storage My Cloud Home
1

Greetings,

I have an old 2tb MYBOOKLIVE that has been filled up.
I just got a MyCloud 8tb Personal Cloud Storage.
All of my files play properly on the 2tb MYBOOKLIVE.

PROBLEM: After copying the files from the 2tb MYBOOKLIVE to the MyCloud 8tb, some of the video files only show up under music and will not play.

How do we fix this?

Thank you,
Howard

2

I do not know the answer, but search the forum for similar posts as it has been mentioned here a few times. Start by looking in My Cloud forum.

3

@sedy

Please provide more information so the WD Community can assist.

  1. What does does “Show under music and will not play” mean?
    Are you using the My Cloud Web App mycloud.com or the My Cloud Home Mobile App?
    If Web App, what browser?
    If Mobile, What make, model and OS version?

  2. What codec and container are the video files in question?

  3. Are the files pirated, ripped or downloaded from the internet via share or bit torrent?

Here’s more online KBA information to assist with your issue,

https://support.wdc.com/knowledgebase/answer.aspx?ID=17528
https://support.wdc.com/knowledgebase/answer.aspx?ID=2745
https://support.wdc.com/knowledgebase/answer.aspx?ID=19593
https://support.wdc.com/knowledgebase/answer.aspx?ID=18574
https://support.wdc.com/knowledgebase/answer.aspx?ID=18276

4

Greetings,

I have found a “work-around” for this problem/bug.
I have been using the Windows File Explorer to “drag and drop” my files to the drive.
I create a folder on the destination drive for the new videos.
After the transfer, I rename the folder.
This fixes the problem.
Yes, you do have a bug in your software !