Using USB port on rear of MyCloud

Trying to upload large files (1-4 gigs) to my 4TB MyCloud. Using the wireless method on my home network takes too long. I tried to plug my memory flash drive into the rear of the MyCloud drive, but the files were not recocognized in the dashboard, the drive was but not the files. Any advice out there?

First, do not use WiFi when copying a large amount of files to the My Cloud. Connect the computer to the router with an Ethernet cable. If at all possible make sure to use Gigabit Ethernet connection when connecting via wired. Next see the following thread on copying speeds.

https://community.wd.com/t/before-you-pack-up-your-wd-and-return-it-lets-talk-about-copying-speeds/91887

As to the USB device not being recognized by the My Cloud. When a USB device is plugged in and properly mounted by the My Cloud OS it should create a “Share” that is listed both under Shares on the Dashboard and is accessible by Windows File Explorer and Macintosh Finder. If the Share is not showing up, then check the USB device name to ensure it doesn’t contain any special characters. Use only basic letters and numbers, avoid using spaces or underscores just to be safe.

For some users (myself included) certain USB devices were not properly recognized and mounted by the My Cloud. When connected the Dashboard USB icon would indicate 0K for the device. In my case it was the format of the USB device, a Toshiba 1T external USB hard drive that was the cause. I had to reformat the USB device before the My Cloud would properly mount the device.

See the My Cloud User Manual, http://www.wdc.com/wdproducts/library/UM/ENG/4779-705103.pdf, Appendix C: Troubleshooting P.95.

Connected the computer and the MyCloud to the router and speed trippled. Thanks for the manual. As for another reply I got I will also look into the ins and outs of hooking up USB flash drives and external hard drives to increase storage space. Thanks again for the help.

Thanks for the tip. I just connected my computer and MyCloud to the router, and speed trippled. It’s still lags a bit, but improved a whole lot. I will check into the other portion of your message concerning shares and such. I’m new to all this computer hardware mixing and matching. Thanks. Last thing, do you leave your My Cloud running all the time, or do you shut it down when you go on vacation and such? I don’t want to burn my drive out. It been on since I bought it in August of 2015.

The My Cloud is designed to be left on all the time. By doing so you can access the My Cloud remotely while away from local network.

You can issue a Shutdown command via the Dashboard or via SSH. But because there is no power switch on the My Cloud one has to remove and reconnect power after issuing the shutdown command for My Cloud.