Hi, I am a user of the WD Elements 1 TB Desktop. I’ve had the hard drive for about 2 years now and it seems to be working fine until 2 weeks ago it wouldn’t be detected anymore. This is only a backup drive so I only use it like once a month. I tried looking up online (even this official WD forum) but seems that no one has had the exact same problem as me. A lot of people are getting similar problems, but never the exact same one.
My drive are connected with the given cables. Original power and USB cable are used. I followed the instruction on the manual book on how to connect the drive properly to the computer. Yes, I did plug-in the USB cable first then the power cable. The drive light is blinking once and then stays ON forever. (see the picture)
The drive is also making the spinning noise (without any clicking noise) and I can actually feel it spinning.
Then I tried again plugging in and out the power and USB cable. Usually I plug it in the front USB port, and it will work. Not this time. Even I tried the rear port, still no luck. I also tried plugging it in on other PC’s and laptops, but still nothing is showing up on the computer. Not only that, plugging it in the USB hub also doesn’t make it work. (see picture)
I’m running on Windows 7 Ultimate 32-bit
Intel Core 2 Quad Q8200 @ 2.33GHz
4.0GB Dual-Channel DDR2 @ 400MHz 6-6-6-18
ATI Radeon HD 4600 Series (Sapphire/PCPartner)
I tried recovery through software such as Speccy (to see if it detects the drive), Recuva, Data Lifeguard Diagnostic for Windows, EASEUS Data Recovery Wizard Professional 5.0.1, EASEUS Partition Master 5.0.1 Professional Edition, but none of them can detect the drive.
I have 2 other 500 GB hard drives on my PC. Those are the ones that shows up on my PC. To make it clearer, I include these pictures:
MY COMPUTER: NOT THERE / NOT DETECTED
Drive C, D, and E are one disk drive. Drive F is one separated disk drive.
DISK MANAGEMENT: NOT DETECTED
DEVICE MANAGER: NOT DETECTED
Since it’s not detected on any of those windows, there is no sound or whatever when I plug the USB cable. Even through the Add a Device window in Control Panel, it failed to detect the drive.
Any help would be appreciated. The files inside are very-very important. I don’t have a backup of 50% of the data inside it.
Please respond / reply as soon as possible.
Thank you very much!