Issue Description
Like many others I am also Unable to map public share of MyBookLive on one of my Win 7 Laptop. Here is a sequence of events:
Sequence of Events
Here are the sequence of events till now
Installed MyBookLive
Created two private share Laptop01 and Laptop02.
Map to my first laptop A “Wind 7 Home” to share Laptop01 and map my second laptop B “Win 7 Enterprise” to share Laptop02. Both work fine. I upload the data from both of my laptops into the drive
After 20 days. I am still able to map Laptop B, however unable to map Laptop A with any folder
I am able to access the share Laptop A WebUI, FTP etc but still unable to map the drive
Errors during trial
When accessing \MyBookLive\Public from Windows + Run - “The operation being requested was not performed because the user has not been authenticated”
When trying to map the drive \MyBookLive\Public using Windows Wizard, I get the login window. But for “Public” share there is no user/password. So not sure why the authentication popup is coming up. Try giving admin user and password, the popup comes for 3 times and still does not get connected. The error is "You do not have permission to access \MyBookLive\Public. Contact your network administrator to request access
Steps tried till now
Restart
Changed to a different router and network
Removed all network adapters followed by restart
Started all services
Disabled firewall of both windows and Bit Defender
I disabled the WebClient service on my laptop. Still its giving me that error when I try to map. I tried using Filezila for FTP access and that works fine. But its even slower than the speeds I got earlier(2-8 mbps).
If you renamed your device replace “myboolive” with that name. You can also substitute the letter n for any available letter on your system give windows about 30 seconds I can take a minute on rare occasions then hit Win+E and the public share should appear as a mapped network location/drive
If I’m correct your using the “*” in the command so it can map a letter that available automatically right? anyway I ran that same line and I was asked for credentials to map the public share that may be your problem, replace the “*” with a letter and colon like this
Thanks for your reply. I have tried it earlier also. Here is the result.
C:\Windows\system32>net use n: \MyBookLive\Public
Enter the user name for ‘MyBookLive’: admin
Enter the password for MyBookLive:
System error 5 has occurred.
That’s weird… here’s my results… I’m just typing random garbage for both the UID and password, as they’re not important when accessing a public share.
C:\Users\Tony>net use * \\mybooklive\public
Enter the user name for 'mybooklive': jasdjasdj
Enter the password for mybooklive:
Drive U: is now connected to \\mybooklive\public.
The command completed successfully.
C:\Users\Tony>dir u:
Volume in drive U is Public
Volume Serial Number is C1DC-C5A0
Directory of U:\
12/09/2013 07:01 PM <DIR> .
10/27/2013 01:43 PM <DIR> ..
10/14/2011 07:24 PM <DIR> Software
11/30/2013 10:22 AM 8,591 Untitled.png
09/08/2012 04:42 PM 453,660,702 The Big Bang Theory.S01E01.mkv
10/26/2013 03:45 PM <DIR> Shared Music
10/26/2013 03:45 PM <DIR> Shared Pictures
11/07/2013 08:50 AM <DIR> Shared Videos
2 File(s) 453,669,293 bytes
6 Dir(s) 935,455,948,800 bytes free
C:\Users\Tony>
Yes its very weird. The behaviour you described is the behaviour I get from my other laptop which is running Windows 7 Professional
However from my primary laptop which is running Windows 7 Home Basic I cannot login.
The weirdest thing is that I used the same laptop(W7HB) to setup the drive and then everything was fine.
I do not remember doing any registry changes myself in last few days that can have caused this issue. But maybe some program did.
WD should have some troubleshooter or logging which can atleast help us detect the issues. Its a shame that we spend our money and then have to spend endless time to fix issues due to faulty software and no support from WD.
I experienced the problem mapping mybooklive to a drive in Windows 7 enterprise. It was working fine for months and after a power outage it stopped working and could not map the drive anymore, it kept asking for credentials again and again.
I updated the firmware to MyBookLive 02.43.03-022 : Core F/W
After that it mapped in the easiest of all ways:
start → Computer
select the “map network drive” tab from the top
enter the ip address and share \192.162.75.1\Public
select “reconnect at logon”
do not select “connect using different credentials”
it just mapped the drive.
Before this solution I tried:
using the command prompt “net use”, etc.
set up passwords and user names in mybooklive via the drive website
I experienced the problem mapping mybooklive to a drive in Windows 7 enterprise. It was working fine for months and after a power outage it stopped working and could not map the drive anymore, it kept asking for credentials again and again.
I updated the firmware to MyBookLive 02.43.03-022 : Core F/W
After that it mapped in the easiest of all ways:
start → Computer
select the “map network drive” tab from the top
enter the ip address and share \192.162.75.1\Public
select “reconnect at logon”
do not select “connect using different credentials”
it just mapped the drive.
Before this solution I tried:
using the command prompt “net use”, etc.
set up passwords and user names in mybooklive via the drive website
firewall is on, I cannot disable it.
Uh, Ok – That’s weird since the Public share NEVER requires specific credentials…
Immidiately after the last firmware update in October I’m suffering the same problem with laptop with Windows 7 Home Basic. It asks login and password before connecting to MBL Public Share. Though I have only to enter any letter (not default admin) in login section and computer connects. No password is required.
All my other network devices - laptop with Windows 8 Pro (updated during this time to Windows 8.1), Dune HD mediaplayer, Marantz M-CR603 network player, Philips Smart TV are connecting to MBL Public automatically.
I have tried all advices and recipes sugested in this thread. Nothing helps.
It seems to me this is some incompatibility of the latest firmware with Windows 7 Home Basic.
Before this firmware update I’ve never faced any problems with my MBL (2TB) for the last 2 years I am using it, updating firrmware regularly.
Thank you very much for your attention. I have done this many times and not loosing hope continue sometimes doing this when starting om my laptop and seeing notion that “windows couldn’t connect to network storage”. It doesn’t help unfortunately.
I think that points to a problem on your computer. There’s nothing about the My Book Live that makes it specificially incompatible only with Windows 7 Home Basic…
I can’t figure it out. But this happened immidiately after the last firmware update. MBL reloaded after update and laptop was unable to connect to it automatically. I tried to roll back to a previous firmware, but was unable to do it manually. I have the firmware file, but MBL refuses to install saying something like “firmware is to old to update”. So I cannot check.
out of curiosity have you been tinkering with any samba settings? or any other configuration files? I say that becuase I managed to lock myself out of the public share by doing just that.