Unable to map network drive after 18Nov firmware update

[wayreth]

Hello all.

Since todays’ update I’m no longer able to map my WDMyCloud network drive in Windows 10. When trying to create a new network drive I just get a generic error message saying that Windows can’t connect to the device. I can still access it via browser on the same computer (so there’s nothing wrong with the network connection), but the network drive is no longer there. My LG WebOs Smart TV stopped seeing the shares as well.

I’ve checked the folder share settings and nothing seems to be wrong. I’ve restarted all devices (MyCloud included) but to no avail.

Is anyone else experiencing the same problem?

[alex.s]

Hi wayreth,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

Western Digital Support | Western Digital

The link below will allow you to call support if you are having trouble with the form.

Contact Customer Support | Western Digital