Unable to access the contents on the SD card of the My Passport Wireless from the WD MyCloud mobile app

[Bill_S]

Problem:

While using the mobile app, files stored on an SD card connected to a My Passport Wireless are unable to to be accessed.

Cause:

The mobile app currently does not support being able to view the SD card contents.

Solution:

Copy or move the contents of the SD card directly to the My Passport Wireless drive.