Unable to access MyCloud

I have had a MyCloud 1TB for a few years now and this past week it stopped working. I have not changed my router.
The light on the front of the unit has been alternating from solid yellow to blinking yellow. I tried changing the cable, switching router ports, power cycle, & hooking direct to my computer. Still was not able to access it. Yesterday I did the soft recent and then a hard reset.

Now it will maintain the yellow light for a while and then switch to blue, but when you try to access it through the dashboard it shows 0kb available and fails a full diagnostic. When I try and reboot it from the dashboard the yellow light comes on again and the reboot fails.

Is there anything else I can do to try and access the drive as is? I am thinking my next step will be to pull the drive and try to directly access it.


Hi skelevader,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.