Unable to access mycloud data on Windows 10

WD Software & Mobile Apps WD Software
1

Hi,

I’m unable to access any files on my Windows 10 machine

WD Discovery is installed, was working a week ago…would launch a network drive, but it no longer does this. I’ve reinstalled WD Discovery, to no avail

When navigating to the local IP…get the following error: “{“key”:“notFound”,“message”:“Not Found”}”

Can access fine from iOS

Any ideas?

2

Hi @Drew,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask