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MyCloud Ex2 - Cannot acces my files WD app

MyCloud Ex2. New laptop. Windows10. Installed new app → i installed through the Microsoft store the app called WD. Cannot acces my data in MyCloud. Message: No supported WD Devices found.

Can acces MyCloud data via file explorer when I’m at home by ip address
Can acces MyCloud dashboard via http://wdmycloudex2/

Already tried: 'private’network/ 'public’network and resetting the device. I’ve already enabled Cloud Access/Remote Access through the My Cloud Dashboard.

I’m out of options…

Anyone knows what i can do next?
Thanks!

Hi Nanda_Kops,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.

Support for Western Digital Hard Drives | Western Digital

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