Hi, ok so I am using the latest WDTV SMP.
Having alot of trouble playing MP4 video files. Plays for 20sec and then freezes. Exit out and then every video file including MKV files give an unsupported file error. Have tried factory reset, factory restart, rollback firmware and even customer support over the phone. Checked alot of forums and it seems many users are experiencing my exact same issue with the WDTV SMP. Cant seem to find a fix anywhere though. Guess you would say ive given up on WD providing a firmware that actually works perfectly.
In regards to rolling back the firmware, ive been unable to test firmware 1.03.10 as the download file from another forum is not recognized by the unit. Strange as had no problems rolling back to 1.04 and 1.05 from 1.06 (Latest Firmware) but unable to with 1.03.
Lastly, these files in question work perfectly on 2 of my WDTV LIVE HUB`s and my PC so theres no problem with the files.
If anyone can help me that would be fantastic
Update: Ive tried playing these files via network share and direct USB. Both have unfortunately failed Again both these methods play the files fine via the LIVE HUB. And before anyone says “just convert to MKV”…When youve got 3TB of Movie files in which most are MP4 files, id have to sadly decline that suggestion.