Time Machine couldn't complete the backup

My Cloud Home - Personal Cloud Storage My Cloud Home Duo
1

I have installed a My Cloud Home Duo 2G into my home network. I can see MyCloud-XXXXXX in Finder/Locations and via WD Discovery. Time Machine can see MyCloud-XXXXXX.local and select this as the backup disk. However, the initial backup always fails after some time through the backup process with this error message:

Time Machine couldn’t complete the backup to “MyCloud-XXXXXX.local”.

TM-fail
TM-fail1344×886 143 KB

I have done this via wifi and direct Ethernet cable between my MBP and the My Cloud Home Duo (i.e., using Internet Sharing/System Preferences).

Any suggestions? How do I use Disk Utility to repair the backup disk? Or should I return this My Cloud Home Duo for replacement?

2

Got the same problem, can anyone assist?

3

Having similar problem - Time Machine starts backup and stalls after 6.49gb of a 60gb backup. This happens repeatedly. Meanwhile, my wife’s MacBook Pro which was ALSO updated to Catalina is chugging along doing backups just fine…

4

so no help here?

5

Problem has gone away. I’ve been getting backups quite reliably toggling between the WD NAS and two Apple Time Machines.

6

This problem has gone away with a new Mac and fresh new install of Catalina. Could not solve this as initially faced. Sorry.