Hi.
Our Thunderbolt G-RAID is glowing red, and shows ‘Degraded’ as the status in the Configurator app. The enclosure has 2 newer WD Red 6TB drives in a RAID 1 configuration. The drives were just purchased in April 2020. The drive is used for daily backups and has 1.4TB used of 6TB total.
When we opened the front, the top drive’s indicator is red, the bottom blue. HOWEVER, when we switch the position of the actual HDs, it is still the top slot that is red, even with the other drive up there.
When we run Disk Utility’s First Aid on a single drive, the drive checks out as fine, with no issues. And the data appears to be fully accessible when browsing.
Also, when only a single drive is in the top slot, the indicator is now blue instead of red. It’s just that the top drive shows red when there are 2 drives in the enclosure (regardless of which drive it is).
Let me know what this could be and what actions should be taken. I’m cautious about doing a rebuild, as I don’t believe either of the drives are actually bad, and they both have mirrored data on them currently.
I am having the same issue. Which leads me to think - is it the chassis instead of a drive? If so, is it possible to replace the chassis only? Have you had any progress on this problem. Thanks!
The direction we received from WD Support was to reconfigure the RAID in the G-RAID software. They didn’t think either the drives or the enclosure were bad.
We had already backed up the data as a safety precaution. So we proceeded to allow the RAID to be reconfigured/rebuilt. It appeared to assume the top drive was bad and just copy the contents of drive 2 to it, but not positive on that (we hadn’t erased that drive before beginning).
It took quite a few hours, but once done everything seems fine. We didn’t appear to lose any data from what I can tell. So it may have been a software glitch or something in the RAID configuration, not sure.
Hope this helps someone. Be sure to backup data first as a precaution before doing a reconfig/rebuild.
Thank you for the update. This sounds like the path I am on as well with WD tech support, hopefully. Individually, all the parts seems to work well, but something is off with the configuration. Thanks again for your help!
I have a >5 year old G-RAID TB2 with 12 TB where the cabinett stopped working, but disks are OK. Disk Utility doesn’t see enclosure, neither Data Rescure. Thunderbolt controllercon Mac sees the disk.
Mounted disks in a other G-RAID chassi and nothings is lost.
Joining the conversation late. I have two new 18TB installed in with our system following a RAID - 1 system. I cannot afford to lose the data on here and it isn’t visible for me to copy anything over for safety. Will my drives be alright and safe when I click “Rebuild” in the configurator? It seems that rebuilding is my solution. Please help me out
It seems your Thunderbolt G-RAID enclosure is experiencing a potential issue related to the enclosure itself rather than the drives, as both drives appear healthy when tested individually. To troubleshoot, first ensure all connections are secure. Try resetting the RAID configuration by powering off the enclosure, removing both drives, and then powering it on without any drives. After that, reinsert the drives and power it on again to check if the status changes. Additionally, verify if there are any firmware updates available for your G-RAID enclosure, as these can often resolve bugs or compatibility issues. Before proceeding with any operations, back up your important data separately, even though RAID 1 offers redundancy. If the enclosure still shows a “Degraded” status, consider initiating a rebuild, which typically retains data, as both drives are healthy. If problems persist, it’s advisable to contact G-Technology support for further assistance.
