Hello there, I am a new and very satisfied owner of an EX2. I’ve never owned a NAS or anything like one of these enclosures before and I am quickly realizing how amazing these devices are and how much they are capable of.
Unfortunately I am having a bit of a frustrating issue that has been going on for a couple weeks that I have been trying hard to resolve but haven’t had any luck. To summarize as best I can, I am experiencing a problem where the thumbnails for my image files aren’t displaying properly when viewed in windows explorer. To be more specific, when open a folder and the contents are displayed, I will see the thumbnails show correctly for just a fraction of a second, and then they disappear and are replaced with the placeholder image that we see in windows when an icon is loading or thumbnails are disabled. I hope that makes sense when I describe it this way.
To give more information, this problem only happens within Explorer when I view files on the NAS itself, when I view images locally on my computer, there is no issue. In fact, if I copy those same images to my computer and then view them, they display fine. Further, I am having this issue across two different computers - my desktop as well as my mini ITX computer under the TV (HTPC). Both of these computers are using Windows 7 if it makes a difference. I have viewed the files on my Android phone using a file explorer app and the files display correctly there too. Images in the WD file manager app also show thumbnails correctly, and I just attached an external hard drive to the enclosure to see if I could thumbnails on it as well, and I do, so I have no idea what’s going on.
Has anyone had anything like this happen to them? I would assume its user error or something on my part within Windows, but since its happening on two different computers I’m a little confused. It wasn’t an issue when I first got my enclosure, then it became an intermittent problem, now I can’t view thumbnails at all. For me it isn’t life ending - I’m still overall really happy with the storage. But it’s beginning to bug me more and more. I would really appreciate any input if anyone has any, thanks a lot for your time.
Edit: I’m adding an edit here with what I believe solved my issue. “The file that I deleted was called ‘IconCache.db’ that was located in my %localappdata% folder (C:\Users\MyUser\AppData\Local). I also used disk cleanup again and deleted ‘thumbnails’ once more just to be sure.” It seems that there are a lot of possible causes for this problem, but this appears to be the solution that helped me out. Good luck to anyone else who might run accross this problem.