The data volume 1 on the drive is not accessible. Contact WD Support

[emilioia]

Hello.

I have a PR4100 with FW version 2.31.193

A couple of weeks ago I was detecting some disk fails messages, but everything was normal. I mean all the disk status were ok, like now. But a week ago a got an error and this message:
“Volume Faliure
The data volume 1 on the drive is not accessible. Contact WD Support.”

The situation is that all the drives of the device looks ok. I have rebooted and looks the same. What can I do?

Regards and Thank you.

Emilio

[Neo33]

Hello emilioia,

I would suggest you to contact WD support for assistance.

Refer the link provided below for contact information.

Contact Customer Support | Western Digital

[emilioia]

Thank you.

I have do it and still figthing to recover the data

Regards

Emilio