The data volume 1 on the drive is not accessible. Contact WD Support

Hi,

I have been using WD MyCloud for more than 2 years now.

Firmware Version : 2.31.204

Today I recieved the error “Volume Failure” with the explanation :
The data volume 1 on the drive is not accessible. Contact WD Support.
Friday, 2020 April 17, 1:50:30 AM
Code:4

Please let me know how to get access to my files?
At the moment I The capacity is shown as zero MB and “Scan Disk” and “Format Disk” optionas are shown disabled …

I will be glad if you get back to me ASAP.

Thanks,

Olcayto Akkouyunlu

Hi,

You could refer to the following link: https://support-en.wd.com/app/answers/detail/a_id/14233

I have exactly the same problem, Olcayto have you made any progress ?