The app My Cloud crashes when it starts syncronizing on my wife's phone (android)

WD Software & Mobile Apps WD Software
1

The app My Cloud crashes when it starts syncronizing on my wife’s phone (android), roughly after 8 seconds.

I have tried do uninstall and re-install the app but I get the same result.

Any suggestion of what I could try?

2

I have cleaned all caches and now it seems to work. Let’s see if it will go thru’ the complete backup or it will stop halfway like last time.

3

Hi @LucaMarchini6,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask