My Cloud app not backing up automatically

My Cloud OS 3 Personal & Network Attached Storage My Cloud Pro Series
1

I have the PR4100 and already set-up different users for the different family members. After that, I installed the Mycloud app on each mobile phone with their respective users and configured the automatic gallery backup against the NAS specifying 3 minutes as auto sync interval.

What I have seen are two issues:

  • All of them start syncing normally on their specified folders but it is [Deleted] slow. One of the phones (grandma…) has 16GB of pics and videos and could take months for it to sync. Looks even to stall.
  • MyCloud app doesn’t start automatically (at least in Android) so when restarting the phone if you don’t manually launch the app in two-weeks time then no photo will sync.

Is that the correct behavior?

2

Perhaps it would be best to contact WD Support about this. You can do so in the following link:

http://support.wdc.com/support/case.aspx?lang=en

Try to provide as many details as possible related to the issue at hand. They may request additional information if needed.

3

Finally found a workaround by just downloading an android app which auto-starts on boot the Mycloud app. Working now…slow but at least I have it always launched.