System over-temperature issue

[Benglian]

I just bought a MBL 3TB from Amazon and got it today.  First thing I did was update the firmware.

After an hour or two of use, transferring some files to the drive, it disconnects, I get a Red light on the unit, and in the WD web interface, the drive status is ‘Bad’ and when I hover I get the message ‘System over-temperature’.

The drive is pretty warm to the touch, and I do live in a country (Malta) where the ambient temperature is mid twenties centigrade atm.

I put a couple of cool box ice packs next to the drive, and after 20 mins or so the light has gone green again and the drive comes back online.

Do I have a faulty drive?  Why does the drive overheat during normal usage?  I expected to leave the drive always plugged in, on and connected.  How can I do that if it overheats under normal use?  Is there a ‘fix’ for this?

I searched this issue in the forum but didn’t get exactly this coming up.

Any ideas, anyone?

[TonyPh12345]

Is the drive “Free to Breathe?”

Or is it boxed in?

[Ccrew]

It’s not just his, mine’s doing the exact same thing. I have alerts turned on, I get an alert:

Following events are generated on your MyBookLive MediaStor02.

Event title:???

Event description:???

Severity:info

Event code:

Event time:09-29-2012 04:22:36 PM

Firmware version: 02.32.05-046

Followed shortly thereafter by:

Following events are generated on your MyBookLive MediaStor02.

Event title:Temperature normal

Event description:The system temperature is within the normal specified temperature range.

Severity:info

Event code:2003

Event time:09-29-2012 04:52:42 PM

Firmware version: 02.32.05-046

[efrainmatos]

I am having the same issue:

Following events are generated on your MyBookLive MatosNetDrive.

Event title:???

Event description:???

Severity:info

Event code:

Event time:10-02-2012 10:59:08 PM

Firmware version:           02.32.05-046

[Youthcyber]

I also received the same email alert with unknown Symptom

[cman548]

maybe the 3TB is just that much hotter than the others.  I have my 1GB nested in the 5 inch gap between my plasma tv and the back of the bookcase/tv stand.  I’ve never had an over message.  Did this start with an update to any newer firmware?

[Youthcyber]

cman548 wrote:

maybe the 3TB is just that much hotter than the others.  I have my 1GB nested in the 5 inch gap between my plasma tv and the back of the bookcase/tv stand.  I’ve never had an over message.  Did this start with an update to any newer firmware?

Updated with the latest firmware. Soft reset, full restore, full scan (Self-Test passed) but was  prompted with an unknown message.

Furthermore,I went into the log file and I found out that the temperature for my book live was operating at 69 degree C. Full scan or Short scan both operate at the same temperature. Worst case of all, when I use ethernet to transfer my 300GB of files to my book live. I was constantly prompted with error or “sending failed”. Even 4GB of data transfer from imac to mybook live I also encounter error.

How can I trust this device when this device overheat so easily and constant file sending fail?

My brother workplace is using buffalo NAS, they do not encounter such a big problems before.

I guess WD has to re-design their “my book live” device. Maybe add a fan or improve their thermal sensor to ensure it does not overheat and at the same time control the spinning or transfering speed accordingly to the temperature?

Reliability is one of the key important features that consumer wants! Overheat = poor reliability why? Data lost!

By the way can any of WD officer or technical support officer explain, why 68 degree C is still within the normal temperature range? Not mistaken, correct if I am wrong, WD green caviar operating temperature is 0 to 60 degree C, accordingly to http://www.wdc.com/wdproducts/library/SpecSheet/ENG/2879-701229.pdf

I believe over 65 degree C, the device is operating at very high temperatue range which we usually classified as “overheat” zone and device should be switch off to prevent further damage to the device. Why my book live is able to operate up to 75 degree C before system shutdown accordingly to http://www.wdc.com/wdproducts/library/UM/ENG/4779-705058.pdf

Lastly, accordingly to http://www.wdc.com/wdproducts/library/other/2579-001134.pdf

“we test drives at a temperature of 55°C.” Ideally WD only tested up to max temperature of 55°C meaning Reliability demonstration test (RDT) hold no valids for temperature above 55°C. Therefore my book live reliability is very poor since it operate at such a high temperature (65 to 69 degree C)

FYI

xxx means the drive name

Oct 23 11:10:58 xxx logger: /usr/local/sbin/monitorTemperature.sh: High-Temperature(69) condition detected
Oct 23 12:41:07 xxx logger: /usr/local/sbin/monitorTemperature.sh: Temperature of all drives(68) is now normal
Oct 25 00:41:36 xxx logger: /usr/local/sbin/monitorTemperature.sh: High-Temperature(69) condition detected
Oct 25 01:11:42 xxx logger: /usr/local/sbin/monitorTemperature.sh: Temperature of all drives(67) is now normal
Oct 25 22:43:26 xxx logger: /usr/local/sbin/monitorTemperature.sh: Starting Temperature Monitor
Oct 25 23:45:13 xxx logger: /usr/local/sbin/monitorTemperature.sh: High-Temperature(69) condition detected
Oct 26 00:45:22 xxx logger: /usr/local/sbin/monitorTemperature.sh: Temperature of all drives(68) is now normal
Oct 26 01:15:33 xxx logger: /usr/local/sbin/monitorTemperature.sh: High-Temperature(69) condition detected
Oct 26 03:15:43 xxx logger: /usr/local/sbin/monitorTemperature.sh: Temperature of all drives(67) is now normal
Oct 28 15:17:01 xxx logger: /usr/local/sbin/monitorTemperature.sh: High-Temperature(69) condition detected
Oct 28 15:47:12 xxx logger: /usr/local/sbin/monitorTemperature.sh: Temperature of all drives(68) is now normal
Oct 29 18:18:14 xxx logger: /usr/local/sbin/monitorTemperature.sh: High-Temperature(69) condition detected
Oct 29 18:48:31 xxx logger: /usr/local/sbin/monitorTemperature.sh: Temperature of all drives(68) is now normal
Oct 30 12:19:02 xxx logger: /usr/local/sbin/monitorTemperature.sh: High-Temperature(69) condition detected
Oct 30 19:19:11 xxx logger: /usr/local/sbin/monitorTemperature.sh: Temperature of all drives(68) is now normal
Oct 30 23:12:23 xxx logger: /usr/local/sbin/monitorTemperature.sh: Starting Temperature Monitor
Oct 31 00:13:36 xxx logger: /usr/local/sbin/monitorTemperature.sh: High-Temperature(69) condition detected
Oct 31 03:13:56 xxx logger: /usr/local/sbin/monitorTemperature.sh: Temperature of all drives(68) is now normal
Oct 31 23:04:18 xxx logger: /usr/local/sbin/monitorTemperature.sh: Starting Temperature Monitor
Oct 31 23:17:24 xxx logger: /usr/local/sbin/monitorTemperature.sh: Starting Temperature Monitor
Nov  1 07:04:04 xxx logger: /usr/local/sbin/monitorTemperature.sh: Starting Temperature Monitor

 wdalerts.log

Oct 20 20:38:22 MyBookLive nas: info:  2005: Factory restore succeeded
Oct 21 13:18:47 xxx nas: info:  2001: System restart
Oct 21 14:10:14 xxx nas: info:  2001: System restart
Oct 21 15:38:26 xxx nas: info:  2001: System restart
Oct 21 16:29:25 xxx nas: info:  2001: System restart
Oct 22 08:26:26 xxx nas: warn:  1002: Network link down
Oct 22 16:06:49 xxx nas: info:  2001: System restart
Oct 23 11:10:54 xxx nas: info:  :
Oct 23 12:40:59 xxx nas: info:  2003: Temperature normal
Oct 23 19:31:50 xxx nas: warn:  1002: Network link down
Oct 25 00:00:29 xxx nas: warn:  1002: Network link down
Oct 25 00:41:32 xxx nas: info:  :
Oct 25 01:11:37 xxx nas: info:  2003: Temperature normal
Oct 25 22:43:19 xxx nas: info:  2001: System restart
Oct 25 23:44:47 xxx nas: info:  :
Oct 26 00:45:15 xxx nas: info:  2003: Temperature normal
Oct 26 01:15:24 xxx nas: info:  :
Oct 26 03:15:38 xxx nas: info:  2003: Temperature normal
Oct 28 15:16:47 xxx nas: info:  :
Oct 28 15:47:03 xxx nas: info:  2003: Temperature normal
Oct 29 18:17:54 xxx nas: info:  :
Oct 29 18:48:16 xxx nas: info:  2003: Temperature normal
Oct 30 12:18:58 xxx nas: info:  :
Oct 30 19:19:07 xxx nas: info:  2003: Temperature normal
Oct 30 23:12:18 xxx nas: info:  2001: System restart
Oct 31 00:13:23 xxx nas: info:  :
Oct 31 03:13:51 xxx nas: info:  2003: Temperature normal
Oct 31 23:04:11 xxx nas: info:  2001: System restart
Oct 31 23:17:19 xxx nas: info:  2001: System restart
Nov  1 07:03:59 xxx nas: info:  2001: System restart

smart_info

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   202   135   021    Pre-fail  Always       -       6883
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       283
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       632
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       13
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       7
193 Load_Cycle_Count        0x0032   198   198   000    Old_age   Always       -       8471
194 Temperature_Celsius 0x0022 088 080 000 Old_age Always - 64
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0