Until the firmware update December 2018, I was able to sync from my MacBook Pro to My Cloud EX2 Ultra. Since the firmware update, I’m not able to use the WD sync app to sync to my EX2 Ultra and transfer files. I still have access through the WD My Cloud web access and able to see previous uploaded files and can drag and drop files. And I have access to the Dashboard through the IP address. But can’t sync with Admin and password.
I removed the sync app and downloaded what seems to be a newer version. After the download completed and it recognized My Cloud EX2 Ultra, I select My Cloud EX2 Ultra icon with admin as the user name so I signed on with my password but it does NOT recognize my EX2 Ultra password. Any idea how I might get the My Cloud EX2 Ultra Sync app to work once again?