Suddenly became locked without first creating a password


Please help. My WD SmartWare external hard drive has suddenly become locked without first creating a password for the drive. Does anyone know how I can unlock so I can retrieve 8 years worth of data for my job.  I need your help please


Hi there and welcome to the WD community.

I would advise contacting support before trying anything else:

you can also check on this link I case you require assistance from a data recovery company,some of the companies have a free of charge diagnostic: 

One thing that  works on rare occasions is to try the drive on a different PC or user account.