Strange menu pop up when trying to unlock My Book

I have a My Book with password.
I had my computer fixed after a virus.
Now, when I try to unlock My Book, I’m seeing an old-school black box that says
an old school command prompt box
This isn’t the usual when clicking ‘unlock’. Usually I can just type my password and get in.
This is illlogical that is happening. Why would clicking “unlock” in WD Storage open up a windows command prompt?
Side Note: I have tried downloading WD drive, WD security, WD backup in my WD Discovery. They are taking forever to finish downloading and won’t finish loading as apps. Whats with that?

Hi @ButtheadBravoOneTwo,

I would like to inform you that “an old school command prompt box” is related to Microsoft settings.

Please check Windows account settings.

This is happening here as well. C:\Windows\WOW64> and sometimes the indication that not enough memory is available, on top of the prompt (sometimes nothing instead, just the standard prompt saying all rights reserved just before). I have a performing computer and 16 GB of memory, out of which 10 free. The device is password-locked, but I set it to unlock automatically the last time, in order not to go through the hassle each time. Now it doesn’t open anymore, so my 4 TB of data in there are completely unaccessible. What’s going on?


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