Strange menu pop up when trying to unlock My Book

I have a My Book with password.
I had my computer fixed after a virus.
Now, when I try to unlock My Book, I’m seeing an old-school black box that says
C:\Windows\System32>
an old school command prompt box
This isn’t the usual when clicking ‘unlock’. Usually I can just type my password and get in.
This is illlogical that is happening. Why would clicking “unlock” in WD Storage open up a windows command prompt?
Side Note: I have tried downloading WD drive, WD security, WD backup in my WD Discovery. They are taking forever to finish downloading and won’t finish loading as apps. Whats with that?

Hi @ButtheadBravoOneTwo,

I would like to inform you that “an old school command prompt box” is related to Microsoft settings.

Please check Windows account settings.

This is happening here as well. C:\Windows\WOW64> and sometimes the indication that not enough memory is available, on top of the prompt (sometimes nothing instead, just the standard prompt saying all rights reserved just before). I have a performing computer and 16 GB of memory, out of which 10 free. The device is password-locked, but I set it to unlock automatically the last time, in order not to go through the hassle each time. Now it doesn’t open anymore, so my 4 TB of data in there are completely unaccessible. What’s going on?

Greetings,

We have reached out to you via direct message, so we request you kindly check and reply to your DMs so that we can assist you further.