I bought a 4TB My Cloud in Berlin, Germany about 5 years ago. It is out of warranty unfortunately since I checked warranty status just now.
Everything was working fine until a solid white light came on and it has stayed like this for 2 days now (I had not changed anything in my current setup/network setup). I have tried soft and hard reset, unplugging power for about an one hour and reconnecting, changed port on my TP-Link network switch, changed network cable but all have failed.
The network green light is on and blinks every couple of seconds but solid white light remains. I cannot access the drive via software and cannot see it on my network via my router admin page.
Would you recommend I leave it on for another couple of days to see if it returns to blue light or would you perform further trouble shooting/solutions?
I do not want to lose my data on it so I do not want to factory reset or anything like that.
Thank for your help and time! Take care.
My Cloud details are included below such as serial number,model, firmware.
MY CLOUD 4TB EMEA
Serial Number WCC4E7VCU04X
Firmware version: 04.05.00-342