Slow Data Access on My Book Duo After Wake-Up

External Drives My Book Duo
1

Hello everyone,

I’m experiencing very slow data access on my My Book Duo after it wakes up from sleep mode. It takes several minutes for files to load, making it difficult to work efficiently. Has anyone else faced this issue, or found a solution to speed things up post-wake-up? I’ve checked all connections, but the issue persists. Any help or recommendations would be much appreciated! If there’s a helpful resource, please share the link.

Thanks in advance for any assistance!

2

Hi @smith_sandra,
Have you checked our knowledge base articles?
(Support for Western Digital Hard Drives | Western Digital)

Try this one.
*Common Causes of Slow External Drive Performance and Data Transfer Rates

Have you opened a Support Case?
If not, contact Western Digital Technical Support for assistance.
[Contact Us | Western Digital]