I installed a WD My Cloud EX4100. When following the setup guide, the set up freezes at the WD My Cloud EX4100 homepage and will not connect to the dashboard to finish setup. The picture shows both my screens. This is where the app freezes and will not continue to Dashboard. Any suggestions?
Hi @Rhc.Isret,
Please refer to the article How to set up a My Cloud EX4100 device using the Dashboard:
https://support-en.wd.com/app/answers/detail/a_id/3611
If further assistance is needed, please open a case with our support team at the following:
https://support-en.wd.com/app/askweb
