Thanks for your response. I have port forwarding and cloud access on, but it seems that for my mom to access the photos on my cloud, she needs to first access them on my home network. That won’t be possible.
There must be another way to do it, but I can’t figure it out. I’ve found the instructions in the My Cloud user manual to be really techy and not accessible to those of us who are not familiar with terms like FTP access, WebDAV, Media Sharing and many others. They give brief descriptions that are not practically helpful. I hope someone from WD sees this and helps out. I’ve spent too many hours online trying to understand these terms.
For a device that’s supposed to be geared towards newbies and be plug and play, I’ve found it not to be so.
Ultimately I really only wanted this so I could put photos up for my family to share but that’s not happening. Any suggestions would be most welcome.