I unfortunately agree… I initially had problems setting this up… my 4tb mycloud came with this card and it said if you had problems call… so it said this i quote
"Let our expert customer support team help you set up your My Cloud. This free service will take you htrough your installation, step by step, Our technicians have the ability to help you set up your my cloud remotely if necessary, providing the added convenience to sit back and watch while we work.
WD can also guide you through the pairing of your mobile devices including getting the my cloud app set up on your tablet or smartphone."
The number that was on the card was 1-855-556-5117 CALL THAT NUMBER AND SEE WHAT I HAD TO DEAL WITH. It was a computer generated message that was all in spanish and at the end it just would hang up and yet the card was all english and i bought this in Indiana.
Cant set up private share… it saves as private but as soon as i go back in it goes back to public and everyone can see what i have in there… and that is with the picture app and the my cloud app on android plus the network UI.
I cant log into my MyCloud drive from my computer network center neither says i do not have the authority and i have to get access from the administrator… which is me.
This is very frustrating why have private/public folders if everyone can see them anyway. I want my stuff to be totally private…period but i see a guy named Bill saying that is the way the app was intended to work… that is unacceptable… i bought this to not only have private access but public access too…
There are too many more problems i have ran into to even list but i hope they get this resolved because this could be a very good drive otherwise. I still have 14 more days for the return so i will monitor these forums closely.
If you read all of this…
THANK YOU FOR YOUR TIME