I am at my wits’ end trying to set up my storage device.
I have tried following online instructions, which state that a page will appear after step 4; no page appears.
I then tried to set up the device on my router; the protocol asks for a security key number which is not present on my device.
Most importantly, there no guidance on how to transfer files.
The site is not particularly accessible or a friendly environment for someone like me who is used to Plug and Play, along with basic user-friendly language: there appears to be an assumption that everyone is an IT wizard. What kind of company sells items that are not detectable by the most widely used home computer platforms?
I have seriously considered throwing the device out the window - I live on the 18th floor.