I wanted to let everyone know that I sent back my ShareSpace today and advise ANY mac user to do the same (if you can). Keep in mind that I still use a WD my book RAID (1TB) I bought 4+ years ago and it works fine. I had the SS connected to my dualband airport extreme and my new MBP i7 (wired). Once I setup the drive I began to transfer the data from my MBD (300 GB) which was connected to my MBP via FW. It took over 2 days to copy the 15 files - and I’m NOT exaggerating.
I contacted support and first I was told that the slow performance was due to using a Mac. Then I was told it was due to the 500mhz processor in the SS. Lastly, I was told that I needed to re-format the drive (which I did) and after I got a whopping 3MBs on a GigE connection with a cat 6 wire.
Here are the emails from technical.
Thank you for contacting Western Digital Customer Service and Support. My name is [Deleted]
We apologize for the inconvenience this may have caused you. According to our internal testing, and from what we’ve seen from other customers, the WD ShareSpace’s max transfer speed is between 8-10 MB/s on a local network. The drive does not transfer any quicker because that is the maximum throughput that the enclosure’s CPU can handle.
We never advertise sustained transfer rates on any of our internal or external drives. Instead, we advertise the interface speed that the drive supports. The 8-10 MBps is a sustained transfer speed whereas 10/100/1000 is an interface specification.
If you have any further questions, please reply to this email and we will be happy to assist you further.
How insulting - the box shows USB transfer speed, FW transfer and GigE (about 26 - 30MBs)
Firmware is not going to change the pipe error.