Remote worker "Can't connect to WDMyCloudDL4100"

My Cloud OS 3 Personal & Network Attached Storage My Cloud DL Series
1

My employee who’s had no issues connect for the last 6 months wasn’t able to connect to either files.mycloud.com or find the device from WD Sync this morning.

Capture
Capture690×616 39.8 KB
Capture2
Capture3
Capture3658×569 20.8 KB

Where do I need to start debugging this?

2

Hi brad_magnus,

You can have a look on below article in this concern:

https://support.wdc.com/knowledgebase/answer.aspx?ID=25257&lang=en