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Remote worker "Can't connect to WDMyCloudDL4100"

My employee who’s had no issues connect for the last 6 months wasn’t able to connect to either files.mycloud.com or find the device from WD Sync this morning.

Where do I need to start debugging this?

Hi brad_magnus,

You can have a look on below article in this concern:

https://support.wdc.com/knowledgebase/answer.aspx?ID=25257&lang=en

Support for Western Digital Hard Drives | Western Digital

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