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Remote access loss on EX2 Ultra

I frequently lose remote access to my EX2Ultra (firmware 5.24.108). No problems on the local network, but remotely, it’s a crapshoot if the device shows “offline” or accessible. If someone is home, I can call, ask to reboot the device, and gain access after reboot. I can’t identify any particular situations that cause the disconnection. Is there a setting I am missing, or maintenance that I need to be doing? (technicaly capable, but not an IT guy) (copied from other forum)

Hi @jeffg8201,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

Support for Western Digital Hard Drives | Western Digital

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