I have existing remote access via the web and it works fine, i can see all the shared files etc and download them. The problem is when i set up new remote access accounts none work, i can logon the web ok, the mycloud drive appears online and shows the capacity etc BUT none of the shared folders i have configured for those accounts appear, i just get the circle spinning around and eventually a message ‘your cloud cant be accessed’ .
I have checked remote read/write access settings on each folder, changed passwords, deleted accounts and reset up, rebooted my mycloud, turned remote access off/on. And after all i can actually access mycloud remotely via the web or app via my existing account so its not an issue with port forwarding or remote access actually being down.
any ideas>
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