Is the front LED on the My Cloud blue?
Can you access the My Cloud Dashboard? (Not the MyCloud.com web portal)
http://support.wdc.com/KnowledgeBase/answer.aspx?ID=13965
If you can access the Dashboard, does the Settings > Network > Network Profile > Status indicate “Internet access”?
If you can access the Dashboard, is the Settings > Cloud Access > Remote Access set to ON?
Does the Settings > Cloud Access > Connection Status indicate “Connected”?
Does the user you are using to access the My Cloud remotely have Cloud Access enbled? See Dashboard > Cloud Access.
Sometimes one can fix remote access problems by turning Remote Access off and wait five to ten minutes, then enable Remote Access.
Sometimes when all else fails performing a 40 second reset and re-configuring the My Cloud can fix some issues/errors.
