Reinstalled WD Smartware started new backups?

WD Legacy Products My Book Live Duo
1

Hello,

I have just reinstalled smartware, why is it starting new backups? ii didin’t recognized my old backups and started new backups from scratch, is there a way to prevent this?

thank you

2

This will only happen if you have an old smartware version

on the newer versions you can continue from you left on the backup

3

Wizer,

I am running Smartware 1.6.2, maybe I did something wrong. I had to reinstall my OS on a new drive, them I have installed Smartware from scratch. I have open Smartware and I went to the backup tab, I saw that none of the data to backup was marker so I manually mark it again and I have clicked on “start backup” after I have done this, Smartware started a new backup, I went to the hidden smartware folder and I saw it creating more 2 volumes again, one for drive c: and another for drive d:

So I ended up with 4 volumes on the MyBook Live Duo with duplicated data as follow:

Volume.b821ac9f.ef75.4343.b164.80634344343 - for drive c

Volume.b821ac9f.ef75.4343.b164.806e6344334 - for drive d

Volume.b821ac9f.ef75.4343.b164.80643344344 - for drive c

Volume.b821ac9f.ef75.4343.b164.806e6434343 - fo drive d

what did I do wrong? what I am supposed to do after reinstalling the Smartware? Do I need to wait some time to it to identify the old backup?

Thank you for your help

4

If you reinstall the OS that will show as a new computer for Smartware

you can restore the files and then complete a full backup and continue from there

5

Wizer,

If my hard drive crash, I will have to replace it, reinstall, and restore the backup, since smartware will think it is a new computer it will not recognize the backup and so I cant restore it using the Smartware interface.

So why do I need a Smartware backup if I can’t restore it properly? of course I can just map the smartware partition and get all the mess that is there, all the files plus the thousands files version and them spend some hours to make a cleanup of the file versions. Seting the file history to 0 is not a valid workaround.

Does this makes sense? or I am missing something? Anyway we can ask WD to fix this issue?

All the best,

6

I know it’s a pain but for some reason must backup applications work this way

I prefer using a mix of Win Backup and manual backups

you can go to the ideas/issues board and report this to WD