Recovery files from WD Passport, or restore files before autobackup

[carlosrocha88]

Hello,

I backed up my photos from the old PC to the WD Passport to go to the new computer, and WD Passport automatically transferred the few photos from the new computer to the WD, disappearing with all the photos in it.

I can not recover from the old computer, because after the backup I formatted it.

It is a bad configuration, it made me lose all the pictures I can not recover them, nor using applications to recover deleted files.

I wonder how to undo it all, and recovery all my photos.

Best regards
Carlos Rocha

[Brandon.P]

Hi carlosrocha88,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

Western Digital Support | Western Digital

The link below will allow you to call support.

Contact Customer Support | Western Digital